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Marcos Issler

HESK (Help Desk) integration module

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Hi guys, somebody tried or know some module for Prestashop like HESK?

It's a simple help desk with tickets and questions. It's clean and easy to use. Very usefull to use as a support or help desk to your shop.

I see that the 1.4 version PS have the livezilla, but it's not the same. I don't want a chat channel in my store.

I think it's not so difficult to modify the hesk to do a module, but it's a lot of work.

Any solution?


Thanks all,

Marcos Issler

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I too would be interested in a module to offer a built in helpdesk solution into prestashop. I currently use hesk for all contact on the website but if a customer sends a message from within their account it still comes through to our email rather than our helpdesk and ideally I would like all contacts to go through our helpdesk so it can be tracked on what replies were made

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Its interested. But I need also in this module but only for 1.3.7 version

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