Backend & Frontend very slow

[AVANT PRINT]

I just installed prestashop 1.7.4.4  the backend is very slow to load and sometimes page goes blank. My web hosting is : IPAGE 

[Rhobur]

Uninstall/delete the gamification module (Merchant expertise) and see if any improvement.

[AVANT PRINT]

20 minutes ago, Rhobur said:

Uninstall/delete the gamification module (Merchant expertise) and see if any improvement.

I did that just now and still the same

[Rhobur]

Then see here, https://www.prestashop.com/forums/topic/468372-modules-list-very-very-slow/ or here, https://github.com/PrestaShop/PrestaShop/commit/7e891c594e3cc8b48aea0a57ed674189abc19493

[AVANT PRINT]

Thanks Rhobur  will have a look soon

 

Rgds

 

Victor

[AVANT PRINT]

Hi Guys,

My backend is very slow and sometimes even my frontend.  I am hosting my store with IPAGE  also I took screen shots of my Configuration Information :

 

 

also I found that under List of changes Files there is an updated file  : robots.txt   what is this file ? 

 

 

Can someone help please

Regards

 

Victor

[Mediacom87]

Hi,

If you are hosted on a shared server, the problem of slowness may come from other users of that server.

With regard to the PrestaShop version used, you can upgrade your PHP version to 7.1, be careful that your Wordpress version on the same server can also work with this version of PHP.

You can also look at the configuration of the Performance menu because currently you don't seem to have activated the basic tools to improve performance, logic in development phase, but maybe you could test yourself to understand if it will improve your feeling.

[AVANT PRINT]

17 minutes ago, Mediacom87 said:

Hi,

If you are hosted on a shared server, the problem of slowness may come from other users of that server.

With regard to the PrestaShop version used, you can upgrade your PHP version to 7.1, be careful that your Wordpress version on the same server can also work with this version of PHP.

You can also look at the configuration of the Performance menu because currently you don't seem to have activated the basic tools to improve performance, logic in development phase, but maybe you could test yourself to understand if it will improve your feeling.

Thanks for the reply

When installed to PHP ver 7.1 prestashop dint work and they had to downgrade PHP to 5.6.3  thats what ipage support agents told me. Also I have a wordpress website installed on the same hosting.

Also I found that under List of changes Files there is an updated file  : robots.txt   what is this file ? 

 

Thanks

 

Victor

[Mediacom87]

https://support.google.com/webmasters/answer/6062608?hl=en

[AVANT PRINT]

3 minutes ago, Mediacom87 said:

https://support.google.com/webmasters/answer/6062608?hl=en

But how this file was installed or by whom ?

[razaro]

32 minutes ago, Avant Print said:

When installed to PHP ver 7.1 prestashop dint work and they had to downgrade PHP to 5.6.3  thats what ipage support agents told me

Did not work is not an answer, PrestaShop 1.7 supports PHP 7.1 but maybe some module you have is not compatible with that version. But in that case

some error message would show. Not that PHP 5.6 will be outdated next year. iPage and shared hosting is not great solution. I see your WordPress site is not that

fast either and it should be flying.  Do check both PrestaShop and WordPress file system, long shot, but maybe you have been hacked if there are lot of random named

files like ifus9f86.php that contain encoded text?

 

robots.txt is file created by PrestaShop in  Traffic & SEO  >  SEO & URLs you can regenerate it.

 

And have you tried to run profiling ?  I have sent you link.

 

 

[AVANT PRINT]

Thanks Razaro

 

Today the backend and front end seems  working fine not slow as yesterday. Maybe I run that module the API switch off and I disabled some modules 

Will test till end of the day and see if the problem is solved.

 

Thanks

Edited December 16, 2018 by Avant Print (see edit history)