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ezigo36

Cannot login to front office - TOO MANY REDIRECTS

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Hello forum!

I have created some dummy accounts to test the functionality of my eshop and I am having the following problem:

every time I try to log in I get the "ERR TOO MANY REDIRECTS" error. The page trying to load is the "my account" page and it - obviously - doesn't load. However, if I truncate the url to that of my home page, the page loads correctly with the account logged in!

I have tried this with chrome, mozilla and opera using my desktop pc and I get the same "too many redirects" error with every one of them.

I am using prestashop 1.7.3.2 and my theme is sp_hitheme.

I have enabled SSL to all pages and tried different combinations of turning the "Friendly URL" and "Accented URL" options on/off.

I ran the mozilla devtools (as it was suggested in a similar topic I found on this forum while searching for a solution) and here is what it shows:

https://i.imgur.com/gEW6FPT.png

Anny suggestions?

Thanks in advance!

Edited by ezigo36 (see edit history)

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Hi maybe it is this, the shop url's should not have http/https type prefix.  Make sure to enter only the domain name in both

11.25.2018-07.52.37

 

image.thumb.png.ec8aed9d8fda5d8d4fb1bfc23760372c.png

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Thanks for the reply/suggestion, El Patron!

Unfortunately, the shop/ssl domains are already set without the http/https prefix, so it must be something else!

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Hi, visited shop (url in img) and i did not have any issues, maybe you fixed or I'm not recreating the issue correctly.

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Hi and thank you again for your time.

Unfortunately, no, I didn't fix the problem. I'm out of ideas, that's why I posted here!

Could you give me some further details regarding your actions in recreating the issue? Did you create an account? Because I didn't see any notifications about a new customer in my BO.

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I still could not reproduce,  created account, went to paypal, returned could view my account etc...sorry not helping that much.  

 

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Hi, try logging off and logging in (without the browser remembering your account credentials) and let me know.

Thanks for the advice at the end of the video, unfortunately I have tried it (without success, obviously, hehe!)

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Hello again, I still cannot solve this issue and several of my customers have mentioned it to me.

I have created a dummy account for testing

username: temp@yahoo.com

password: 123456

If someone could shed some light on it, I would be more than grateful. Thanks!

Edited by ezigo36 (see edit history)

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I found this topic because I have exactly the same problem. It worked fine in the past, but now I also have this "too many redericts" problem when you login. Really don't know what has changed to create the problem. Do you already have a solution for it?

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