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emails not sending to customers and merchant

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I have prestashop version 1.7.4. Emails on complete order, is not sending to customer and merchant.
Mail alerts is installed and configured, and when I use Prestashop test email, I get the email perfectly (I have tried with another email domain than the domain itself).
What could be wrong?

Templates is installed for the emails in the correct language

Screenshot 2018-11-23 at 13.17.53.png

Screenshot 2018-11-23 at 13.18.52.png

Edited by soduno (see edit history)

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Looks like that the order statuses notifcations is being sent, but not the order confirmation for the customer and merchang

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