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Customer Service Email system


Guest

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Prestashop 1.6

 

Two questions

1) If a customer uses the contact form to initiate contact, and we reply to it, there is a hyerlink in the message for them to click and go to the message thread online - fabulous. BUT if we initiate that contact via the back office order page there is no link. is there a way of adding that link in?

2) Customers can add attachments, but if we reply in the back office we cannot add attachments. Is there a way of adding attachments?

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