Dashboard incredibly slow

[ellenb4t]

Hi, since about a week or so, we have loading issues with the dashboard in Prestashop admin 1.6.1.5

I turned off all dashboard modules, but the problem continues. It looks like it's only the dashboard, the rest of the admin pages load fairly quickly, but the dashboard takes more than half a minute!! We sometimes receive timeouts too.

We had not installed any other modules (I was on holiday), our hosting provider also checked the server, nothing strange there. I believe that, since it is only with loading the dashboard. 

What could this be? How can I resolve this? I have found a couple of other issues, but found no answer there. I hope someone can help us out. 

If you click on the 'Dashboard' nothing happens for about 30-40 seconds and then everything loads in an instant. I can't seem to figure out what is causing this. Anyone?

If you need more info, please let me know.

Ellen

[PrestaHeroes USA]

Here is free module we created until PS has upgraded their infrastructure.  We will email everyone that downloads the module when PS has solved hosting issue.

https://www.prestaheroes.com/en-us/performance-emergency-fix-disable-api-connection-to-prestashop-addons

Edited November 3, 2018 by El Patron (see edit history)

[pedepot]

This is a recurrent issue with Prestashop indeed. You can apply this quick and dirty fix . Find out more at https://github.com/PrestaShop/PrestaShop/compare/1.7.4.x...jocel1:disable-api-addons-calls 

[ellenb4t]

Hi guys, thanks for the tips! Good to know it's not something we did, but a Prestashop issue. Strange though that it's recurrent.. why not fix it?

Anyway, we will look into the solutions you have mentioned, for now our workaround is to avoid the dashboard completely.

[Bruno G]

You just have to remove the "Gamification" module which slows the back-office.

You can also modify classes/Tools.php and set line 3395 from true to

protected static $is_addons_up = false;

[nahweb]

On 3/14/2019 at 12:30 PM, Bruno G said:

You just have to remove the "Gamification" module which slows the back-office.

You can also modify classes/Tools.php and set line 3395 from true to

protected static $is_addons_up = false;

thanks it's work for me