Danise Posted October 17, 2018 Share Posted October 17, 2018 (edited) Hi I am new to PrestaShop, I have istalled v1.7, I have setup my shop and turned cache off. But I have run into a problem, if a user check out the user get stuck on the checkout screen on the address capture section. Please advice what the issue might be Edited October 17, 2018 by Danise Incorrect spelling (see edit history) Link to comment Share on other sites More sharing options...
nbexiga Posted November 8, 2018 Share Posted November 8, 2018 On 17/10/2018 at 11:31 AM, Danise said: Hi I am new to PrestaShop, I have istalled v1.7, I have setup my shop and turned cache off. But I have run into a problem, if a user check out the user get stuck on the checkout screen on the address capture section. Please advice what the issue might be Hi I have the same issue... cannot pass the address step. any update on this? Link to comment Share on other sites More sharing options...
marten66 Posted March 20, 2020 Share Posted March 20, 2020 Same here! v. 1.7.5.2 Link to comment Share on other sites More sharing options...
ttoine Posted March 20, 2020 Share Posted March 20, 2020 Usually, a payment solution and a logistic solution are provided at checkout, depending of the country of the customer in their address. so first, please check if you have configured well countries in the shop parameters. Link to comment Share on other sites More sharing options...
marten66 Posted March 20, 2020 Share Posted March 20, 2020 (edited) Thanks. Got it. I was able to solve the problem. International -> Countries. There I chose my country and set it back to the default format for the address display. Edited March 20, 2020 by marten66 (see edit history) Link to comment Share on other sites More sharing options...
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