kouassi Posted October 11, 2018 Share Posted October 11, 2018 hello I need help, I can not connect to my back office ... plz Link to comment Share on other sites More sharing options...
Danny Posted October 11, 2018 Share Posted October 11, 2018 (edited) It's a server problem. If you can enter inside BO (try to clear the browser cache first), disable ---> "customers expertise" module (or via ftp rename the "gamification" folder/module), clear the cache, check for errors and if OK, you'll have a more reactive BO. Danny Edited October 11, 2018 by Danny (see edit history) 3 Link to comment Share on other sites More sharing options...
RaflSkirr Posted October 11, 2018 Share Posted October 11, 2018 Several of my client shops are showing the same problem. When trying to login the site loads forever. It seems that Prestashop is loading files from Prestashop servers and these servers are having problems. 1 Link to comment Share on other sites More sharing options...
kouassi Posted October 11, 2018 Author Share Posted October 11, 2018 thank you i try now Link to comment Share on other sites More sharing options...
RaflSkirr Posted October 11, 2018 Share Posted October 11, 2018 Renaming the gamification folder in /modules/ fixed it for me. Thx Danny! Link to comment Share on other sites More sharing options...
Danny Posted October 11, 2018 Share Posted October 11, 2018 Just now, RaflSkirr said: Renaming the gamification folder in /modules/ fixed it for me. Thx Danny! check inside BO/modules if it's really disable (customers expertise). If not, disable it from there. Enjoy the new speed. ;-) Danny 1 1 Link to comment Share on other sites More sharing options...
kouassi Posted October 11, 2018 Author Share Posted October 11, 2018 thank you very much I have renamed the gamification module and it's ok Link to comment Share on other sites More sharing options...
Danny Posted October 11, 2018 Share Posted October 11, 2018 1 minute ago, kouassi said: thank you very much I have renamed the gamification module and it's ok check inside BO/modules if it's really disable (customers expertise). If not, disable it from there. Enjoy the new speed. ;-) Danny Link to comment Share on other sites More sharing options...
kouassi Posted October 11, 2018 Author Share Posted October 11, 2018 4 minutes ago, Danny said: yes thank you very much check inside BO/modules if it's really disable (customers expertise). If not, disable it from there. Enjoy the new speed. ;-) Danny Link to comment Share on other sites More sharing options...
mikey187 Posted October 11, 2018 Share Posted October 11, 2018 hi, i have rename the folder gamification and it's dosn't work i canot connecting in BO Link to comment Share on other sites More sharing options...
kouassi Posted October 11, 2018 Author Share Posted October 11, 2018 (edited) 13 minutes ago, mikey187 said: hi, i have rename the folder gamification and it's dosn't work i canot connecting in BO clear cache or try to uninstall the last module ( removing) ... 22 minutes ago, kouassi said: Edited October 11, 2018 by kouassi (see edit history) Link to comment Share on other sites More sharing options...
mikey187 Posted October 11, 2018 Share Posted October 11, 2018 thanks, i tryed and always the same problems Link to comment Share on other sites More sharing options...
Danny Posted October 11, 2018 Share Posted October 11, 2018 21 minutes ago, mikey187 said: hi, i have rename the folder gamification and it's dosn't work i canot connecting in BO Connecting it's a server problem. So... you need to... 1. wait.... and try again later 2. check for error and disable the gamification module (expertise customer) 3. clear BO cache 4. check for error 5. Log out and enter again (log in) to check everything is ok. (Better to clear browser cache first) Danny Link to comment Share on other sites More sharing options...
mikey187 Posted October 11, 2018 Share Posted October 11, 2018 thanks danny i waint and try again later because i can't claer bo cache because i can't connect Link to comment Share on other sites More sharing options...
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