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It's a server problem.

If you can enter inside BO (try to clear the browser cache first), disable ---> "customers expertise" module (or via ftp rename the "gamification" folder/module), clear the cache, check for errors and if OK, you'll have a more reactive BO.

Danny

Edited by Danny

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Several of my client shops are showing the same problem. When trying to login the site loads forever. It seems that Prestashop is loading files from Prestashop servers and these servers are having problems.

 

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Just now, RaflSkirr said:

Renaming the gamification folder in  /modules/ fixed it for me. Thx Danny!

check inside BO/modules if it's really disable (customers expertise). If not, disable it from there. Enjoy the new speed. ;-)

Danny

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1 minute ago, kouassi said:

thank you very much I have renamed the gamification module and it's ok

 

check inside BO/modules if it's really disable (customers expertise). If not, disable it from there. Enjoy the new speed. ;-)

Danny

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4 minutes ago, Danny said:

yes thank you very much

check inside BO/modules if it's really disable (customers expertise). If not, disable it from there. Enjoy the new speed. ;-)

Danny

 

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13 minutes ago, mikey187 said:

hi, i have rename the folder gamification

and it's dosn't work i canot connecting in BO

 
clear cache or try to uninstall the last module ( removing)  ...
22 minutes ago, kouassi said:

 

 

Edited by kouassi

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21 minutes ago, mikey187 said:

hi, i have rename the folder gamification

and it's dosn't work i canot connecting in BO

 

Connecting it's a server problem.

So... you need to...

1. wait.... and try again later

2. check for error and disable the gamification module (expertise customer)

3. clear BO cache

4. check for error

5. Log out and enter again (log in) to check everything is ok. (Better to clear browser cache first)

 

Danny

 

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