Jump to content
szymonkrygier

[SOLVED] 1.6.1.17 - Can't login to admin pannel

Recommended Posts

Hello everyone!

 

Everything was fine yesterday, but today I'm unable to login to back office on my website. I haven't done any changes in modules, or settings.. Well I haven't changed anything.

 

When I entered my admin panel URL, prestashop signed me out. I put login credentials, but the login circle is spinning and nothing happens.

prestaissue.thumb.png.2befcb8309d11fe2ff92709bd024467d.png

Also console tab is clear.

 

Even after waiting 10 minutes nothing happens.

I tried entering dev mode but it doesn't show any errors..

 

Thanks :))

Edited by szymonkrygier
SOLVED (see edit history)

Share this post


Link to post
Share on other sites

Similar error happening to me today. Yesterday was everything fine. Today it spins forever.

When I try to login from another computer or my smartphone it works. Only from my work computer it does not log in.

What I have done sofar:

- Cleared Browser cache Cookies, History, Pictures

- Cleared the cache both from backoffice options and also ftp manually.

- Tried with IE and Firefox

I tried to read all the entries related login problem but non helps. 

Any idea about this issue?

 

Share this post


Link to post
Share on other sites

It's a server problem.

If you can enter inside BO (try to clear the browser cache first), disable ---> "customers expertise" module (or via ftp rename the "gamification" folder/module), clear the cache, check for errors and if OK, you'll have a more reactive BO.

Danny

Edited by Danny (see edit history)
  • Like 3

Share this post


Link to post
Share on other sites

The easiest way to handle it is to temporary rename the gamification folder to something else. That will solve your problem for the moment.

Share this post


Link to post
Share on other sites
Just now, kunefe said:

Perfect it solved the problem,  Thanks Danny

If you renamed the gamification folder/module via ftp check also inside BO modules if it's disable. Enjoy the new BO speed.

  • Like 1

Share this post


Link to post
Share on other sites

Help! 

I'm lost. If my site is www.zyz.com - what would be my admin logon url?

I lost all my favorites with old computer and can't find my webshop admin ;( 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

Cookies ensure the smooth running of our services. Using these, you accept the use of cookies. Learn More