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Problem with developers


Evgenij

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I bought the Template from the developer (Sport Store - Order # 984072) The Template does not match the declared characteristics - it's not a quality product and the developer refuses to modify the product.
The characteristics of the Template indicate that the Template is optimized for mobile devices. I checked via search.google.com/test/mobile-friendly Checked. Page not optimized for mobile. This page may be uncomfortable on mobile devices
Correct the 2 problems listed below:
1) Content is wider than the screen
2) Interactive elements are too
The developer refuses to optimize the Template. The developer says that all pages are adapted for mobile devices and there are no problems. But in Google, we have decreased the number of conversions from mobile devices. And the problem is still there.

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So you can do two things:

1) Delete theme you have and request for refund. If you bought theme from addons marketplace you should not have any issues with refund. 

2) Hire third party developer to fix the issues. This option might be a bit expensive because it's always hard to fix someone else bugs. 

 

In the future you should test theme before buying. You should also remember that some modules from other developers might break theme and it might not be theme developers fault. 

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