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Prestashop1.7 customer password reset doesn’t work

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We recently moved from Bigcmmerce to Prestashop1.7.4(Bitmani on AWS) , all the customers & Products data was migrated as well.None of our existing customers are able to reset their password to place any orders, we have to manually update their passwords , it's a horrible experience.
customers use the "forgot password" link and when they receive a system generated reset link to unlock their account,within 1-2 secs password reset link would expire. I personally able reproduce multiple times.

"The password change request expired. You should ask for a new one."

I also changed "Password reset delay" to 120 mins, so not sure anything else that I'm missing .

Shop Parameters -> Customer Settings -> Password reset delay

Any help resolving this issue is greatly appreciated.


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The solution is add temporary values for passwd column in ps_customers for all customers.

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For me, the solution was this:

In my ps_configuration table, the id_shop_group and id_shop columns where NULL where the name column was 'PS_PASSWD_RESET_VALIDITY'.

This looked odd to me, so I changed both the id_shop_group and id_shop values to 1 (appropriate for my Prestashop configuration), and instantly the password reset link worked - no more expired links!


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