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Backoffice doesn't show suuccessfully paid orders after SSL certificate integration


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Hello Everyone,

I have recently installed COMODO SSL Certification to my prestashop portal version 1.6.1.17. But after the successful installation, my prestashop backoffice is not showing new orders placed by customers with successful payment. Newly registering customers are shown but not their orders. Is it a problem with Payment Gateway or my website?

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1 hour ago, Raj K Bansal said:

Hello Everyone,

I have recently installed COMODO SSL Certification to my prestashop portal version 1.6.1.17. But after the successful installation, my prestashop backoffice is not showing new orders placed by customers with successful payment. Newly registering customers are shown but not their orders. Is it a problem with Payment Gateway or my website?

 

Probably your payment gateway can't connect to your store to confirm the payment, so the carts are not converted to orders.

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