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The theme is not working


Claudia

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I buy this theme but I can not install 

It shows the following label "No se pudo instalar módulo bannerone. El módulo no es válido y no se puede cargar."

It has not have any  documentation

When I put help it shows a label that for help I need to push the yellow button. There is not a yellow button

I tried to chat with the prestashop chat but they are not answer me

 

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