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SamIk

Prestashop 1.7.3 SQLSTATE[HY000] [2002] database cannot be established line 120

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I am getting the below error after doing an upgrade when trying to log in to the BO. 

The front end shows a 500 error.

Initially I did the upgrade using 1click upgrade and that broke the site with a 500 error. I then tried to do an upgrade using Plesk and recieved the below. 

Can anyone please help?  

[PrestaShopException]

 

Link to database cannot be established:SQLSTATE[HY000] [2002] php_network_getaddresses: getaddrinfo failed: Name or service not known
at line 102 in file classes/db/DbPDO.php

97.     public function connect()
98.     {
99.         try {
100.             $this->link = $this->_getPDO($this->server, $this->user, $this->password, $this->database, 5);
101.         } catch (PDOException $e) {
102.             throw new PrestaShopException('Link to database cannot be established:'.$e->getMessage());
103.         }
104. 
105.         // UTF-8 support
106.         if ($this->link->exec('SET NAMES \'utf8\'') === false) {
107.             throw new PrestaShopException('PrestaShop Fatal error: no utf-8 support. Please check your server configuration.');

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Hi,

Kindly verify the DB details in app/config/parameters.php file. 

Also, delete the all the folders from app/cache (Basically to delete the cache file)

 

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