dacct Posted August 13, 2018 Share Posted August 13, 2018 I am based in Hong Kong and some of my customers have email addresses with qq.com domain. When they register to my shop and place an order I receive messages that the messages to confirm registration and order cannot be delivered. I can email directly via Thunderbird so the problem is not with my provider. Any idea how to solve this? Link to comment Share on other sites More sharing options...
PrestaSOO Posted August 16, 2018 Share Posted August 16, 2018 Are you setup Email Settings in Back Office ? There is a TEST button, you can fill your email address inside the field to make sure your website can send the emails first. Link to comment Share on other sites More sharing options...
dacct Posted August 22, 2018 Author Share Posted August 22, 2018 On 8/16/2018 at 11:50 PM, PrestaSOO said: Are you setup Email Settings in Back Office ? There is a TEST button, you can fill your email address inside the field to make sure your website can send the emails first. Yes email settings are properly setup in Back Office. Emails sent to other domains work well. Only issue (so far) seems to be with qq.com Link to comment Share on other sites More sharing options...
dacct Posted August 25, 2018 Author Share Posted August 25, 2018 Solved by resetting SMTP parameters as follow: Old: SMTP Server: localhost Encryption: None Port: 25 New: SMTP Server: mail.domain.com Encryption: TLS Port: 587 Link to comment Share on other sites More sharing options...
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