MIfzal Mufthi Posted June 11, 2018 Share Posted June 11, 2018 (edited) Dear team, Whenever, a customer sends me a message, I don't get it on to my email box, however, I see the notification on my Admin panel and from there I can reply. My email is [email protected] and why am I not receiving to my mailbox? Please help me. Thanks in advance. Edited June 11, 2018 by MIfzal Mufthi (see edit history) Link to comment Share on other sites More sharing options...
Rolige Posted June 11, 2018 Share Posted June 11, 2018 Maybe is a general problem with the sending mail, you can validate it at: BO > Advance Parameters > E-Mail Link to comment Share on other sites More sharing options...
MIfzal Mufthi Posted June 11, 2018 Author Share Posted June 11, 2018 3 minutes ago, Rolige said: Maybe is a general problem with the sending mail, you can validate it at: BO > Advance Parameters > E-Mail It is working BO > Advance Parameters > E-Mail Test your email configuration and I receive email. No problem in that. I don't receive it to my mailbox. That's the issue Link to comment Share on other sites More sharing options...
MIfzal Mufthi Posted June 11, 2018 Author Share Posted June 11, 2018 I found the issue and fixed it. I have not changed the default email address to [email protected] We need to change it from [email protected] > [email protected] Link to comment Share on other sites More sharing options...
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