Dreaming Live Chat - #1 live chat module for Prestashop

[ets-soft 53]

Prestashop Live Chat module that allows you to chat with 100+ customers at the same time!  No monthly fee required, no third party services required! Live Chat and Ticketing System come with an awesome design, best performance, highest security, mobile optimized and a huge number of chat features

Are you looking for a chat and ticketing system module that brings greatest chatting experience for both you and your customers, works smoothly on any devices, require minimum your service resource along with provides all necessary features to help you completely handle the chat and you can completely trust on it?

 

Your search ends here! The product name “Live Chat and Ticketing System” has exactly described our burning desire to bring an innovative live chat module for Prestashop, you will surely never see any other online chat module that can be great like this!

 

 

 

What makes Live Chat and Ticketing System different?

 

• User-driven interface, smooth chat on mobile devices

 

• Excellent performance, allow you to chat with 100+ customers stably at the same time with minimum server resource

 

• Highest security layers implemented

 

• Huge number of exclusive features such as: visual interface editor, multi online statuses (online, offline, busy, invisible), user avatar, Chatbot (auto-reply), sound and email notification, display message sending status (Sent, Delivered, Seen, Writing), custom chat fields, rate support, chat history (for both customer and shop operator), emotion icons and many more!

 

• Free Google map and GEOIP service

 

• Multi-shop supported

 

• And finally “Pay once but use forever!” Protect your customer privacy. No monthly fee (or annual fee) required

 

KEY FEATURES:

1. Chat features

 

• Visual chat box editor
• Custom color (color picker)
• Custom text and button label
• Mood text
• Shop logo, customer avatar, operator avatar
• Custom chat box width
• Custom online statuses: Online, busy, invisible, offline
• Message delivery status: Sent, Delivered, Seen, Writing
• Custom chat box fields
• Chatbot (auto-reply)
• Pre-made messages
• Display restrictions: restrict chat box to appear on specific page, specific customer groups
• Display support links block on anywhere using custom hook
• Search chat history
• Archived chats
• Manually end chat or delete conversations
• Allow customer and operator to edit their past messages
• New message count (both front-end and back-end)
• Allow operator to send attach files to customer
• Setup maximum upload file size
• Setup maximum number of files that customer can upload per conversation

 

2. Ticketing features

 

• SEO optimized ticket form
• Custom ticket form fields
• Email notification for ticket arriving and ticket submitting
• Allow customers to attach file and select a department before submitting ticket
• Set up ticket priority
• Captcha protection for ticket 

 

3. Departments and staffs management

 

• Add, edit and delete a department
• Select staffs to take part in a department
• Edit staff information
• Allow supporter to transfer their conversation to another department
• Allow supporter to see past messages from customer
• Set up reset department time: customer can re-select department after this time range

 

4. Performance

 

• Auto-optimize performance (focus on active chats)
• Custom refresh speed for front-end
• Custom refresh speed for back-end
• Auto-optimize refresh speed
• Auto end chat when in-active

 

5. Security

 

• Tight data validation to protect system from SQL injection attack 
• Auto-protect from spams
• Auto captcha and manual captcha
• 3 captcha types (colorful, basic, complex)

 

6. Other features

 

• Notification: email and sound
• Social login
• Detailed statistic charts
• Rating support chat and ticket
• IP blacklist
• Clean-up (clean up your chat database)
• And many more other awesome features

 

 

Live Chat and Ticketing System is available on Prestashop Addons

Click here to download Live Chat and Ticketing System

Edited April 9, 2019 by ets-soft (see edit history)