Jump to content

Customer getting "Order on Back Order" email even though item in stock


kacifashionuk

Recommended Posts

This is becoming a repeating problem that's getting frustrating for our customers and ourselves where a customer will place an order, stock available, but they then get emailed a "On backorder (paid)" email.

In all cases it appears to be where our stock for an item is (quantity of 1) in the system.

It's almost like Preatashop is not taking into account what is sat in live Shopping Carts, thus at point of sale, it thinks it's 0 and thus the email is going out.

I've noted other recent comments of a similar nature. This is a business affecting bug.

Prestashop version is use 1.7.3.2

Link to comment
Share on other sites

  • 3 weeks later...

Sorry guys, we have not found a solution and is still doing this. We have done similar to Mikael, which is the following:

Back Office -> Configure -> Shop Parameters -> Order Settings - Statuses (then turn off the email sent to customers for On Backorder (Paid).

This at least stops the customer getting a email, which seems to cause the moans from people complaining.

(However, via order tracker on websites, they will see the wrong status however briefly if they check there)

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...