en Jump to content
  • 0
gray

Email setup not working - advice please

Question

I am trying to finalize my Eshop at www.gb-online.co.uk

But I cannot get any of the email functions to work. I am using A2 hosting company.

Tried using inbuilt php mail() It says mail has been sent. But it has not.

Tried using smtp with every permation I can think of, but I get error

Error: Please check your configuration
Connection could not be established with host send.one.com [ #0]

My smtp setup is

Mail domain name - no name
SMTP server - send.one.com
SMTP username - 123456@b123456d.co.uk
SMTP password - **********
Encryption - SSL
Port - 465

Any ideas plz

Edited by gray

Share this post


Link to post
Share on other sites

3 answers to this question

Recommended Posts

  • 0

I have sorted this out.

Due to the possibility of the hosting company being blacklisted by spam, All emails must use there own hosted email address's. These can however be forwarded to your email address.

It would appear all hosting companies do this.

Share this post


Link to post
Share on other sites
  • 0

I'll give you a tip: the official sendInBlue module (available for free in the back office) can be configured to send transactional email. This way you will send all emails trough the sendInBlue relay, meaning they will get delivered. You need to signup for a free sendinblue account: https://www.sendinblue.com/

If you're willing to pay an extra buck, this module can also send transactional SMS (for order confirmation and shipment), but you need to buy some SMS credits.

Edited by horiatb

Share this post


Link to post
Share on other sites
  • 0

Hi 

Many users use Cpanel without have access to WHM.

CPanel / WHM have a option to block smtp.

This feature prevents users from bypassing the mail server to send mail, a common practice used by spammers. 

If you have  access to WHM turns off this feature (SMTP Restrictions)(Picture Attached)

If you dont have access to WHM contact your hosting provider.

SKYPE: luisleitaoaudio

Screenshot_1.png

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×