Private message to customer

[Radu]

Hello,

I would like to send  private messages to customers from Order Detail but it's seems that the mail it's not being sent. After I click on Send Message appear the message "Comment successfully added." but the email not arrive to the customer.

The email settings it's set up on "Advanced Parameters" -> "Emails", and the customers receive emails on status changes. But it's seems that in Private Message case it's not working. 

I missed to configure something ?

Thanks

 

[bellini13]

When you sent the message, did you select "Yes" to the "Display to customer" field before clicking send message button?  Private messages are not sent to the customer, unless you select Yes

[Radu]

It's fine now. I choose "Yes"  and the email was sent.

Thanks bellini13

[Shwetab55]

Hi, 

I'm using PS1.7.5.2

I have added new admin email, but he still isnt getting messages from customers.

how to add new admin email for getting messages from customers.

Thanks in advance.

[Nickz]

7 hours ago, Shwetab55 said:

Thanks in advance.

https://www.prestashop.com/forums/topic/739317-private-message-to-customer/?tab=comments#comment-2776558

 

[DARKF3D3]

There's no way to have the "display to the customer" button set to yes by default?
Because it's easy to forgot to set it to yes, and after the message has been added there's no indication if the message has been sent to the customer or not.