ilouie 0 Posted March 13, 2018 To whom is may concern: If you're in the market for a theme DO NOT buy from PrestaShop Addons. They promise customer support for 3 months, the problem is that nobody will ever answer the telephone or return your e-mails. If you call the Billing dpt you'll encounter the same problem. I purchased a theme called Strollik and it does not work. I've been trying to cancel this order and no luck with the English group. The Prestashop script is very good but their customer service is the worst. Buy from Themeforest. Less expensive and support is very attentive. Quote Share this post Link to post Share on other sites
selectshop.at 1,352 Posted March 13, 2018 Well, I appologize what happened. With this link (on footer of the addons site) you can choose contact with Prestashop Team: https://addons.prestashop.com/en/contact-us - use: I have a question about addons site -> I have a question on another subject. PLease don't forget that on Prestashop Addons also other developers are selling their modules and themes. Theme you bought is not developed by Prestashop Team. It is a third party development. For to contact developer you should use the option "contact developer", If you have a dispute with the developer, or don't receive any answer to your mails sent, than please use the option I named some lines before in this post. Quote Share this post Link to post Share on other sites
innercode 18 Posted March 22, 2018 (edited) Themeforest's PrestaShop themes are crap. Very poor code quality, full of bugs, pain for developers and for merchants. Maybe not all, but 95% of themes. Better buy on TemplateMonster, PrestaShop themes are good. Edited March 22, 2018 by innercode (see edit history) Quote Share this post Link to post Share on other sites
tdsoft 60 Posted March 23, 2018 I think you should contact author of theme. if The author does not response, you can contact https://addons.prestashop.com/en/contact-us And request to refund your order and get your money Thanks. Quote Share this post Link to post Share on other sites
Prestapro LTD 9 Posted May 20, 2018 On 22.03.2018 at 10:31 PM, innercode said: Темы PrestaShop Themeforest - это дерьмо. Очень плохое качество кода, полная ошибок, боль для разработчиков и для продавцов. Возможно, не все, но 95% тем. Лучшая покупка на TemplateMonster, темы PrestaShop хороши. Template Template Monster is the same shit, lots of bugs, not responsive support. The best way to ask a few questions before buying. Quote Share this post Link to post Share on other sites