[FREE MODULE] FAQ - Frequently asked questions

[bortonecesario 1]

This module allows BO administrators to create a FAQ page with questions and answers

The module for PS 1.6 add a link in the Information Block of the footer and a link in the top menu

The module for PS 1.7 add a link only in the top menu because in PS 1.7 you can add the link in the footer through the "Link Widget" button under Design Configuration button 

I've tested the module with Bootstrap Theme on PS 1.6 and with Classic Thene on PS 1.7

This is my first module so let me know if anything goes wrong during installation.

If you like the module you can send me a donation via paypal to: cesario.bortone@hotmail.it

[updated on 15/01/2019 with ps 1.7 version]

PS 1.6 ------>   faq_ps16.zip

PS 1.7 ------>   faq_ps17.zip

 

 

 

 

Edited January 15, 2019 by bortonecesario (see edit history)

[SmartDataSoft 397]

Hi, bortonecesario

Thank you for share your module to the community. did you notice that faq menu element comes two times in the menu after install .http://prntscr.com/ih8dpc 

[bortonecesario 1]

1 hour ago, smartdatasoft said:

Hi, bortonecesario

Thank you for share your module to the community. did you notice that faq menu element comes two times in the menu after install .http://prntscr.com/ih8dpc 

Hi,

you can manage your menu items from Module -> Top Horizontal Menù and remove the duplicate

[nadie 6,466]

hace 21 horas, bortonecesario dijo:

This module allows BO administrators to create a FAQ page with questions and answers

The module add a link in the Information Block of the footer and a link in the top menu

 

I've tested the module with Bootstrap Theme and PS 1.6

 

This is my first module so let me know if anything goes wrong during installation

 

If you like the module you can send me a donation via paypal to: cesario.bortone@hotmail.it

 

 

faq.zip

 

 

 

I have built a review of your module in Spanish to share it with the Spanish Community of Prestashop

http://victor-rodenas.com/2018/02/20/modulo-preguntas-frecuentes-en-prestashop/

Sorry for my English,

[spaincars 1]

Many thanks, just installed and working like a charm on 1.6.

[Muad'Dib 19]

On 2/19/2018 at 4:10 PM, bortonecesario said:

This module allows BO administrators to create a FAQ page with questions and answers

The module add a link in the Information Block of the footer and a link in the top menu

I've tested the module with Bootstrap Theme and PS 1.6

This is my first module so let me know if anything goes wrong during installation

If you like the module you can send me a donation via paypal to: cesario.bortone@hotmail.it

 

faq.zip

 

 

 

 

 

Greetings @bortonecesario.

Thank you very much for this new free module which seems very interesting.

However while I was willing to test it on my test server I am facing a problem on installation, here is the error I am getting:

 

Seems that it does not seem to like CURRENT_TIMESTAMP.

I am on PS 1.6.0.14 with php 5.5 and mysql 5.1.

Any ideas or suggestions maybe?

Thank you.

 

[bortonecesario 1]

hi Muad'Dib

you can try with this version.

i've tested it with ps 1.6.0.14 and php 5.6 and works good!

 

i can't replace your error but i think that it don't depends from my module but it's about you environment

 

let me know

 

 

faq.zip

[Muad'Dib 19]

Hey @bortonecesario many thanks for your fast reply, much appreciated,

 

I did not have time to test the new attached version in your previous post, however I realize even if I am using a plain copy of default bootstrap theme with only very minor modifications, this theme is not named with defaut name anymore. Do you think that could be the reason why I am having issues?
This being said I don't see why it would cause problems with table creation.
Maybe I need to edit some files myself.

I really see no reasons why your module would not work with my environment when I don't have any issues installing other modules compatible with my version using their own db table or not.

This is the first time I am having an issue like this, and for some reasons it seems to be related to the way the module table is created into the database.

Please let me know if I have to manually edit/copy a few files somewhere in my theme folder, or if you would have some ideas in case that could be the reason.

 

Regards,

 

[bortonecesario 1]

AAt This point i have no idea why you receive the error.

I want help you. It You give me the access to your site i can help you of you want

 

Br

[Bonifero 1]

Ciao bortonecesario tante grazie per il modulo!

li ho appena instalato, in el back office se che sta, ma in il front office non li vedo, sono in la versione 1.6.0.6 theme Transformer

Grazie mille!

[bortonecesario 1]

1 minute ago, Bonifero said:

Ciao bortonecesario tante grazie per il modulo!

li ho appena instalato, in el back office se che sta, ma in il front office non li vedo, sono in la versione 1.6.0.6 theme Transformer

Grazie mille!

 

if you have cache enabled, try to clear cache of PS and from browser and reload the site. 

If you don't see FAQ in information footer try to enable debug on ps.

 

[Bonifero 1]

Hello, thank you for your quick answer!
Correct, I have disabled the cache, and I do not see errors in debug 

[bortonecesario 1]

can you see the FAQ module installed under the section Module of the backoffice?  

[Bonifero 1]

Yes, attached image, but I can not see it in the front office

[alsharif 0]

Thank you for making the FAQ module available for the PS community.  

Does this module support PS 1.7.X.   AS I've installed it on PS 1.7 and I only get the footer link .  When clicked it gives an error " The page you are looking for was not found."

Appreciate your assistance.

Edited May 12, 2018 by alsharif (see edit history)

[salah3wkom 0]

 

Hi bortonecesario,

My prestashop version is 1.7.x

i have this error when i try to access to the faq page :

[PrestaShopException]

No template found for faq.tpl
at line 68 in file classes/Smarty/TemplateFinder.php

[bortonecesario 1]

On 12/5/2018 at 7:59 AM, alsharif said:

Thank you for making the FAQ module available for the PS community.  

Does this module support PS 1.7.X.   AS I've installed it on PS 1.7 and I only get the footer link .  When clicked it gives an error " The page you are looking for was not found."

Appreciate your assistance.

 

Hi,

this module has been tested on PS 1.6. I ve tested it on PS 1.7 and didn't work.

i will release the version for Ps 1.7 asap

br

 

 

 

[alsharif 0]

Thank you.  Truly appreciated.

[alsharif 0]

On 5/15/2018 at 3:55 PM, bortonecesario said:

 

Hi,

this module has been tested on PS 1.6. I ve tested it on PS 1.7 and didn't work.

i will release the version for Ps 1.7 asap

br

 

 

 

Will you be considering to include Categories (i.e group FAQ by subject) in the upcoming update?

[Daniela 1]

On 2/19/2018 at 5:10 PM, bortonecesario said:

This module allows BO administrators to create a FAQ page with questions and answers

The module add a link in the Information Block of the footer and a link in the top menu

I've tested the module with Bootstrap Theme and PS 1.6

This is my first module so let me know if anything goes wrong during installation

If you like the module you can send me a donation via paypal to: cesario.bortone@hotmail.it

 

faq.zip

 

 

 

 

Hi, i have some problem install the module - i got this: The following module(s) could not be installed properly:

• faq :

.

Please can help to figure what is the problem? My site url: axel-company.ro     I use Prestashop 1.6.1.11

Thanks in advance!

[bortonecesario 1]

hi daniela,

 

i see on your site that the module works good!

i see the link faq in the section informatii and the link work fine

I see also that you have inserted a question

 

let me know if you need others

[alsharif 0]

By when do you expect to release an update in support of PrestaShop 1.7.x.  Thanks

Edited June 5, 2018 by alsharif (see edit history)

[ariom 106]

Great module, @bortonecesario thanks a lot for sharing!
with debug mode activated i have this two notice ... not a problem at all if i disable debug, everything is ok
any suggestion?

[Klemart3D 17]

What about a 1.7 compliance ?

[Klemart3D 17]

 

@salah3wkom : to fix your front template exception, replace the line 15 of faq/controllers/front/faqpage.php file :

 

$this->setTemplate('faq.tpl');

by :

$this->setTemplate('module:faq/views/templates/front/faq.tpl');

 

As documented here 

[servetsarap 2]

I'm using a different theme. So I couldn't see the link. What's the front office link of the module?

[bortonecesario 1]

yoursite/module/faq/faqpage

[Manu-shop 34]

Hello, a problem with the installation with prest 1.6.1.11, error in the query
Do you have a solution?

Bonjour, un problème à l'installation avec prest 1.6.1.11, erreur dans la requère
avez vous une solution?

Ciao, un problema con l'installazione con perst 1.6.1.11, errore nella query
hai una soluzione?

[Manu-shop 34]

On 20/02/2018 at 1:53 PM, nadie said:

 

I have built a review of your module in Spanish to share it with the Spanish Community of Prestashop

http://victor-rodenas.com/2018/02/20/modulo-preguntas-frecuentes-en-prestashop/

Sorry for my English,

Hello, a problem with the installation with prest 1.6.1.11, error in the query
Do you have a solution?

[Manu-shop 34]

On 05/06/2018 at 12:14 PM, bortonecesario said:

hi daniela,

 

i see on your site that the module works good!

i see the link faq in the section informatii and the link work fine

I see also that you have inserted a question

 

let me know if you need others

Hello,

Problème:

• Mauvaise requête SQL

Hello, a problem with the installation with prest 1.6.1.11, error in the query
Do you have a solution?

 

 

[servetsarap 2]

On 16.09.2018 at 10:43 AM, bortonecesario said:

yoursite/module/faq/faqpage

 

Thank you for the answer. I installed and see the page but it shows right column. I've tried to disable right column at themes page (advanced settings)  but it doesn't shown the faq page. Is there a search availability inside the faq page?

 

Regards,

[Barbatronch 0]

Hola:

          No me funciona en Prestashop 1.7.4.4, ¿alguien me puede ayudar? ¿Debería funcionarme en esta versión?

Muchas gracias.

[namiweb 0]

Muy buenos días!

Estoy buscando algún modulo de Faq para mi tienda, y he visto muchos de pago, y buscaba algo gratuito y este parece un gran gran modulo para hacer las funciones precisas. 

Lo que pasa es que veo que los enlaces están caídos o ya no están, si alguien fuera tan amable de decirme el enlace de donde lo puedo conseguir o pasármelo de alguna manera, estaría muy agradecido.

Muchas gracias de antemano.

[Darius1990 3]

The easiest and free way to have FAQ in your PS 1.7 shop: https://mypresta.eu/en/art/developer/create-collapsible-accordion-prestashop.html Thank for @Vekia

 

Edited January 15, 2019 by Darius1990 (see edit history)

[bortonecesario 1]

i'm working on it

[bortonecesario 1]

On 1/14/2019 at 11:29 AM, Darius1990 said:

The easiest and free way to have FAQ in your PS 1.7 shop: https://mypresta.eu/en/art/developer/create-collapsible-accordion-prestashop.html Thank for @Vekia

 

FAQ Version for PS 1.7 added

[Audweb 0]

Hello,
Your module is top. Exactly what I needed. Install on the local zero problem.
The problem is on my site https: installation ok but when I click on configure: "SQL request error".
I have to do what?
Thank you in advance for your answer.

[bortonecesario 1]

Audweb

2 minutes ago, Audweb said:

Hello,
Your module is top. Exactly what I needed. Install on the local zero problem.
The problem is on my site https: installation ok but when I click on configure: "SQL request error".
I have to do what?
Thank you in advance for your answer.

Enable debug and send me What You see when you click on configure

[Audweb 0]

[bortonecesario 1]

2 minutes ago, Audweb said:

Disinstall and reinstall the module. This should fix the problem

[Audweb 0]

Disinstall and reinstall the module with Enable debug?

 

[bortonecesario 1]

1 minute ago, Audweb said:

Disinstall and reinstall the module with Enable debug?

 

Disable the debug, disinstall and reinstall. Let me know

[Audweb 0]

Always the same problem

[bortonecesario 1]

27 minutes ago, Audweb said:

Always the same problem

If you send me in private message the credential of your backend i can help you 

[Audweb 0]

Sorry, but I can not. I would do without. Thank you for your quick reply.

[bortonecesario 1]

Just now, Audweb said:

Sorry, but I can not. I would do without. Thank you for your quick reply.

Ok the problem is db side. The table faq_lang is missing.

[juanman 4]

Hi, thanks you for the module first.

I've installed the module in Prestashop 1.6.1.20 and all is ok but i can't see the Faq link in footer. Cache cleared but link don't appear.

Any idea please?

[juanman 4]

Hi, i have to do anything special to put the FAQ link on footer? I can't see the link in footer.

 

[Hurtado 0]

Download 1.7 is not possible

[bortonecesario 1]

4 minutes ago, Hurtado said:

Download 1.7 is not possible

login and retry.

i can download the file

[juanman 4]

Hi, i have to do anything special to put the FAQ link on footer? I can't see the FAQ link in footer...

Thanks in advance.

[bortonecesario 1]

Just now, juanman said:

Hi, i have to do anything special to put the FAQ link on footer? I can't see the FAQ link in footer...

Thanks in advance.

The module for PS 1.7 add a link only in the top menu because in PS 1.7 you can add the link in the footer through the "Link Widget" button under Design Configuration button 

[juanman 4]

Thanks for your reply. I'm using Prestashop 1.6.1.20.

[bortonecesario 1]

Just now, juanman said:

Thanks for your reply. I'm using Prestashop 1.6.1.20.

In PS 1.6 you have to check if you have the folder blockcms under \modules and if this module is activated.

PS 1.6 don t permit to customize the block cms in the footer through the backend so the module override the native module of PS

 

 

[juanman 4]

Block Cms module is active and i have the blockcms folder under /modules. It's weird but i don't know why don't appear the FAQ link under Information group of footer.

[bortonecesario 1]

1 minute ago, juanman said:

Block Cms module is active and i have the blockcms folder under /modules. It's weird but i don't know why don't appear the FAQ link under Information group of footer.

UnInstall the module, Active the debug and reinstall and check some errors

[VB2095 0]

Hi, 

I would like to put this module on my contact page. How can I do that ? 

 

Thanks for this module !

[bortonecesario 1]

56 minutes ago, VB2095 said:

Hi, 

I would like to put this module on my contact page. How can I do that ? 

 

Thanks for this module !

you cannot do this with this module. 

[VB2095 0]

Thanks a lot for your quick answer ! 

Which one do you think does that ? 

[bortonecesario 1]

16 minutes ago, VB2095 said:

Thanks a lot for your quick answer ! 

Which one do you think does that ? 

really i don't know

[VB2095 0]

:/  Probably going to do it myself i guess

[SashaBrno 0]

PS 1.7

Tested with theme PANDA, module doesn't work.

Panda doesn't use default menu and disable default footer link.

If you use a theme that perform the same action, according to my experience, this module doesn't show on the website.

Just my 2 cents.

 

Edited April 21, 2019 by SashaBrno (see edit history)

[bortonecesario 1]

17 minutes ago, SashaBrno said:

In PS 1.7 is not possible to use this module if you use a theme that disable main menu and footer default link.

If you use MEGA MENU the FAQ will not show in CSM content or in any option.

I've tested the module with Classic Theme on PS 1.7

[SashaBrno 0]

3 hours ago, bortonecesario said:

I've tested the module with Classic Theme on PS 1.7

Not telling is wrong, just sharing what happened to me using this module with theme PANDA.

EDIT:  The module create a hook to https://domain.tld/module/faq/faqpage with this in mind is possible to create a anchor or a link everywhere.

Edited April 21, 2019 by SashaBrno (see edit history)

[tivicrdotcom 12]

Hi, good module for sure, I am trying to install it on 1.6.1.24 but I get the following error:

CREATE TABLE IF NOT EXISTS `ps_faq_lang` ( `id_qa` int(11) NOT NULL auto_increment, `id_lang` int(11) NOT NULL , `question` text NOT NULL, `answer` text NOT NULL, `created` datetime DEFAULT CURRENT_TIMESTAMP , `modified` datetime DEFAULT CURRENT_TIMESTAMP , PRIMARY KEY (`id_qa`,`id_lang`) ) ENGINE=InnoDB DEFAULT CHARSET=utf8|

I go back and I can see it under the module list but when I click on configure, I get this other error (is all about the faq_lang table):

CREATE TABLE IF NOT EXISTS `ps_faq_lang` ( `id_qa` int(11) NOT NULL auto_increment, `id_lang` int(11) NOT NULL , `question` text NOT NULL, `answer` text NOT NULL, `created` datetime DEFAULT CURRENT_TIMESTAMP , `modified` datetime DEFAULT CURRENT_TIMESTAMP , PRIMARY KEY (`id_qa`,`id_lang`) ) ENGINE=InnoDB DEFAULT CHARSET=utf8

Thanks!

Edited August 3, 2019 by tivicrdotcom
missed something (see edit history)

[Mabcin 1]

On 2/19/2018 at 4:10 PM, bortonecesario said:

This module allows BO administrators to create a FAQ page with questions and answers

The module for PS 1.6 add a link in the Information Block of the footer and a link in the top menu

The module for PS 1.7 add a link only in the top menu because in PS 1.7 you can add the link in the footer through the "Link Widget" button under Design Configuration button 

I've tested the module with Bootstrap Theme on PS 1.6 and with Classic Thene on PS 1.7

This is my first module so let me know if anything goes wrong during installation.

If you like the module you can send me a donation via paypal to: cesario.bortone@hotmail.it

[updated on 15/01/2019 with ps 1.7 version]

PS 1.6 ------>   faq_ps16.zip

Hello
I installed your modul but after instalation i don't see module.
Page after instalation looks like this.
PS 1.6.1.20

[maofree 116]

Hi

in the version for 1.7 you should considerate the case where the module top menu is not installed, because in many cases it is present another module for the top menu

bye

[rayleic 5]

Great job, thank you!

[Pier Giorgio 0]

Ciao

ho provato ad installare il modulo faq_ps16.zip su due versioni di ps: 1.6.1.10 e 1.6.1.17 ma non vengono caricati, non compaiono e se provo a ricaricarli non mi indica "modulo già presente"

entrando con filezilla non c'è proprio la cartella

hai già riscontrato questo problema?

grazie 

[bortonecesario 1]

13 hours ago, Pier Giorgio said:

Ciao

ho provato ad installare il modulo faq_ps16.zip su due versioni di ps: 1.6.1.10 e 1.6.1.17 ma non vengono caricati, non compaiono e se provo a ricaricarli non mi indica "modulo già presente"

entrando con filezilla non c'è proprio la cartella

hai già riscontrato questo problema?

grazie 

strano. il fatto che non ci sia neanche la cartella direi che non lo ha neanche installato. riprova al massimo su una versione pulita di ps 1.6

[bortonecesario 1]

On 8/15/2019 at 6:31 PM, maofree said:

Hi

in the version for 1.7 you should considerate the case where the module top menu is not installed, because in many cases it is present another module for the top menu

bye

the faq page have an address that you can use where you want

the hook is  https://www.yoursite.com/module/faq/faqpage 

Edited August 19, 2019 by bortonecesario (see edit history)

[maofree 116]

Hi

try to install your module in a site with prestashop 1.7 and without the default menu, you will get an error, it is necessary to add some conditions in the install function to avoid this problem when that modue is not installed

bye

[Pier Giorgio 0]

6 hours ago, bortonecesario said:

strano. il fatto che non ci sia neanche la cartella direi che non lo ha neanche installato. riprova al massimo su una versione pulita di ps 1.6

entrambi i siti sono praticamente vuoti, dato che uno lo sto sviluppando adesso, l'altro lo sto rifacendo. per entrambi ho pulito la cache, e altri moduli si installano normalmente

[Mabcin 1]

On 8/18/2019 at 7:53 PM, Pier Giorgio said:

Ciao

ho provato ad installare il modulo faq_ps16.zip su due versioni di ps: 1.6.1.10 e 1.6.1.17 ma non vengono caricati, non compaiono e se provo a ricaricarli non mi indica "modulo già presente"

entrando con filezilla non c'è proprio la cartella

hai già riscontrato questo problema?

grazie 

I have the same problem.

[bortonecesario 1]

6 minutes ago, Mabcin said:

I have the same problem.

enable the debug mode, retry to install and show me the message

Edited August 22, 2019 by bortonecesario (see edit history)

[Mabcin 1]

On 8/22/2019 at 9:13 AM, bortonecesario said:

enable the debug mode, retry to install and show me the message

Debug Mode is enable but nothing show because the message from presta is installation complete but doesn't show module on module list

[zimmer-media 7]

thanks for the module

but i have also too many problems to install it on ps 1.7
i checked the module here https://validator.prestashop.com/

 

 

[Mabcin 1]

On 8/23/2019 at 3:17 PM, Mabcin said:

Debug Mode is enable but nothing show because the message from presta is installation complete but doesn't show module on module list

Somebody was problem like me?

[jisas7 0]

i have same problem like Mabcin

[goldies 6]

This module works good on 1.7.6.3, custom theme. Do not forget to create page for FAQ.

 

Thank you bortonecesario

[Surffari 3]

Works without problems on 1.7.6.4

The simplicity of the out-of-the-box is ... very evident. Well it's a free module, works ok.

My design/CSS skills just require someone else to get involved...

[Mabcin 1]

What's happen?
When i want entry to http://Mysite/index.php?fc=module&module=faq&controller=faqpage

I see the Error 404, i turn on debug mode and i see this
Somebody can help? 
Prestshop 1.6

When i

[jawher 0]

Le lien de Téléchargement ne fonctionne pas.Qui peut m'envoyer le module?

[remyyyyy 11]

Le 02/05/2020 à 3:07 PM, jawher a dit :

Le lien de Téléchargement ne fonctionne pas.Qui peut m'envoyer le module?

Bonjour,

Je viens de vérifier et les liens fonctionnent bien.

Cdt

[remyyyyy 11]

Bonjour,

J'ai créé un profil employé avec les permissions sur le module FAQ "Afficher" & "Configurer" et ça ne fonctionne pas..

Avez-vous une piste pour résoudre ce problème svp ?

Cdt

[Surffari 3]

Can you guys use Google translate or something and post in English. My native language is Finnish but out of courtesy to the global community, I keep to spoting in language such as English to benefit larger potential audience.

Pouvez-vous utiliser Google traduire ou quelque chose et publier en anglais? Ma langue maternelle est le finnois, mais par courtoisie envers la communauté mondiale, je continue de repérer dans une langue telle que l'anglais au profit d'un public potentiel plus large.

[remyyyyy 11]

Il y a 15 heures, Surffari a dit :

Can you guys use Google translate or something and post in English. My native language is Finnish but out of courtesy to the global community, I keep to spoting in language such as English to benefit larger potential audience.

Pouvez-vous utiliser Google traduire ou quelque chose et publier en anglais? Ma langue maternelle est le finnois, mais par courtoisie envers la communauté mondiale, je continue de repérer dans une langue telle que l'anglais au profit d'un public potentiel plus large.

Hello,

Thank you for your excellent work.

I created an employee profile with the permissions on the FAQ module "View" & "Configure" and it doesn't work.

Do you have a clue to solve this problem please?

My Prestashop version is 1.7.6.5.

Regards

Rémy

Edited May 28, 2020 by remyyyyy
Add PS version (see edit history)

[giulionep 0]

On 8/22/2019 at 9:13 AM, bortonecesario said:

enable the debug mode, retry to install and show me the message

ciao ho installato il modulo su ps 1.7.6.3 quando vado su configura mi esce "query sql non valida" 

 

come posso risolvere?

[Stocks B 1]

Salut !

s'installe correctement en 1.7.6.8

mais aucun point d'accroche ... impossible d'y acceder par un megamenu, pas de lien natif en footer 

dommage