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I've recently come across a problem with a live store of a client of ours, view-able here: khulisanetwork.co.za

When I try and add a new address to an existing customer, I can fill in all the necessary fields, but when I click on save it reloads the Addresses page. On the reloaded page the info shows, but the id of the new address is 0. When I click on edit on said address the fields to edit are empty. The exact same process happens in the front-end when I try to do it from the customer's side.

I also cannot add an address when I create a new customer (back-end or front-end yields the same result). The customer is created, but the address is blank with an id of 0.

I checked phpAdmin in the address table and all the info is dumped there and available, but again the row id for the new address is 0.

I checked the permissions of all the php files in the classes folder (which I assume is where the magic is supposed to happen) and it's all set to 600. Folders are at 755.

 

I'm using Prestashop version 1.6.1.4

 

Server Info (Which I am not in any position to modify):

PHP Version: 5.5.33

 

I seriously need help asap as this can become a major issue really quickly.

screenshot-presta.jpg

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I've made some testing on your client site. It is not easy to find out the reason with testing only. It should take time to debug deeply in the code. So if you are interested. Please pm.

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  • 2 years later...

enable ps debug mode and reproduce.  this will tell you hopefully what error you are having, then post that  when reporting issue....make sure to disable ps debug mode when done

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there are no console errors when enabling debug mode

however I do seem some translation errors and a doctrine errors in the symphony profiler

below is the entity mappign error (under the doctrine header)

image.thumb.png.0a8bbeb82c8a664b0bf4ebc40b723ccf.png

 

Edited by mrcy (see edit history)

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