[FREE] Messenger chat for your PrestaShop store

[Krystian Podemski 278]

Hello everyone,

as Facebook just released their "chat plugin" based on Messenger i've created a simple free module which allows you to implement it into your PrestaShop store

Module should work just fine both on PrestaShop 1.7 and PrestaShop 1.6

The module and its source code is on GitHub:

https://github.com/kpodemski/phfbchat

[xnoss 1]

I tried to install it, but nothing show up ?

[gdd 0]

Hi Krystian.

How set App ID in Facebook Messenger Chat Plugin?

Thanks in advance.

[Krystian Podemski 278]

Hey GDD, just install and configure module, you need to create an APP on facebook developers site, instruction is in a link available on the configuration page

[wolfen1223 0]

This plugin works on 1.6.1.1  ??

[johnny 0]

Doesn't seems to work on 1.7

[KIKILILY 0]

Thanks! I have been looking for this free module for months. Finally, using your module and it's working. I am using Prestashop 1.7.3.1.

[Interlink 0]

I have done all steps but still not working on my site please help!!!

[Endri 0]

It works fine on 1.7.2.4

[Endri 0]

7 hours ago, Interlink said:

I have done all steps but still not working on my site please help!!!

 

The AP ID is located at the top of the page while trying to setup an APP, by mistake I copied at first the token (middle page).

Edited May 24, 2018 by Endri (see edit history)

[Interlink 0]

But my Prestashop version is 1.7.3.1. Is this module work fine on my Prestashop version??

[Greg 0]

Hi

Not working on 1.7.3.3. Nothing is displayed :/

[boss79 0]

hello help me fill out the form?
app id?
page id?

[AFRIT 0]

Le 6/2/2018 à 6:34 PM, Greg a dit :

Hi

Not working on 1.7.3.3. Nothing is displayed :/

worked fine on presta 1.7.3.3 + custom theme (pixel module is enabled)

[Bogdans 1]

Hello, please if you can tell me where to enter in the source code of prestashop the code generated by facebook.

<!-- Load Facebook SDK for JavaScript -->
<div id="fb-root"></div>
<script>(function(d, s, id) {
  var js, fjs = d.getElementsByTagName(s)[0];
  if (d.getElementById(id)) return;
  js = d.createElement(s); js.id = id;
  js.src = 'https://connect.facebook.net/ro_RO/sdk/xfbml.customerchat.js#xfbml=1&version=v2.12&autoLogAppEvents=1';
  fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script>

<!-- Your customer chat code -->
<div class="fb-customerchat"
  attribution=setup_tool
  page_id="376296163454514"
  theme_color="#0084ff"
  logged_in_greeting="Hello"
  logged_out_greeting="Hello">
</div>

[nasblack 0]

in the facebook developer account it asks for a callback url in the webhook for the messenger app to be able to work. any help?

[yybeautyonline 0]

Is there a way to edit the custom message and to have it popped-up? Currently, it does not pop-up the message that "Hi, how can we help you" on the bubble. Still, you need to click the FB button first. I know on the FB Settings we can customize the color of the button and add the custom message, can we do that here or where can we paste the html code? Thanks!

[rafaelvines 0]

I have installed and fill all info and its not working

[nasblack 0]

in the facebook developer account it asks for a callback url in the webhook for the messenger app to be able to work. any help?

[DMT 0]

Hi! Thanks for great module.

It works at my store 1.6.1.12 but only on main page!

On category pages,product pages etc messenger bubble doesn't pop up....

How can I repair this ?

[Label Studio 0]

On 22/8/2018 at 11:26 AM, nasblack said:

in the facebook developer account it asks for a callback url in the webhook for the messenger app to be able to work. any help?

you solved?

[Sgarbo 0]

On 10/1/2018 at 3:33 PM, Krystian Podemski said:

Hello everyone,

as Facebook just released their "chat plugin" based on Messenger i've created a simple free module which allows you to implement it into your PrestaShop store

Module should work just fine both on PrestaShop 1.7 and PrestaShop 1.6

The module and its source code is on GitHub:

https://github.com/kpodemski/phfbchat

Thank you for great module! But i have a trouble with it! If i visit the website with computer, everything is ok. But if i visit it on the phone, the messenger button doesn't appear...

Why?

 

Thank you!

[Krystian Podemski 278]

Module has been updated to v1.1.0, new version covers some additional options for plugin and replace SDK URL to the newest one provided by Facebook.

More information and link to download, here: https://github.com/kpodemski/phfbchat

 

[matt923 0]

On 11/21/2018 at 8:11 AM, Krystian Podemski said:

Module has been updated to v1.1.0, new version covers some additional options for plugin and replace SDK URL to the newest one provided by Facebook.

More information and link to download, here: https://github.com/kpodemski/phfbchat

 

Hi, I installed module, and I dont have any files, module installed but he is gone.

I have presta 1.6.1.23 and PHP 7.3

[Soyons Solidaire 247]

22 minutes ago, matt923 said:

Bonjour, j'ai installé le module, et je n'ai aucun fichier, le module est installé mais il est parti.

J'ai presta 1.6.1.23 et PHP 7.3

 

 

Salut install ça...  

phfbchat.zip

[matt923 0]

On 11/23/2018 at 1:34 PM, Soyons zen said:

The same..

 

Salut install ça...  

phfbchat.zip

 

[matt923 0]

On 11/26/2018 at 11:13 AM, matt923 said:

 

Ok I installed this version, but nothing happened I dont have any icon and chat. I did all with instruction but still nothing

Edited November 27, 2018 by matt923 (see edit history)

[Caito103 0]

Hello! I have prestashop 1.7.2.1, i isntalled the module, i added all the info and cleared the cache but nothing happened, the messenger icon doesnt show up.

[Trendy 0]

On 12/18/2018 at 1:17 AM, Caito103 said:

Hello! I have prestashop 1.7.2.1, i isntalled the module, i added all the info and cleared the cache but nothing happened, the messenger icon doesnt show up.

Same problem for me

[DIVINCII 0]

Well if you can do a video instruction, it will much appreciated, thanks in advance

[DIVINCII 0]

There was an update on the 9th january 2019 :

switch js.src = "https://connect.facebook.net/fr_FR/sdk.js";

to

js.src = "https://connect.facebook.net/fr_FR/sdk/xfbml.customerchat.js";

[SIMUnlock 0]

Hi, if you Chat box not show, this worked for me:

Note: Dont forget add the domain to white list in facebook messenger. In your Page go to Configuration > Messenger Platform > Supported domains and add your Domains

1. In your file hosting edit this .tpl ( public_html/themes/yourtheme/header.tpl )

2. When the tag <body> he open. Like this: 

<body{if isset($page_name)} itemscope itemtype="http://schema.org/WebPage" id="{$page_name|escape:'html':'UTF-8'}"{/if} class="{if isset($page_name)}{$page_name|escape:'html':'UTF-8'}{/if}{if isset($body_classes) && $body_classes|@count} {implode value=$body_classes separator=' '}{/if}{if $hide_left_column} hide-left-column{else} show-left-column{/if}{if $hide_right_column} hide-right-column{else} show-right-column{/if}{if isset($content_only) && $content_only} content_only{/if} lang_{$lang_iso}">

Paste the following after the body tag:

	<!-- Load Facebook SDK for JavaScript -->

<div id="fb-root"></div>
<style>
body #fb-root { display: block; }
.fb_dialog, .fb-customerchat iframe:not([class*=mobile]) { margin-bottom: 0px; margin-right: 0px; }

</style>
<script>
(function(d, s, id) {
	var js, fjs = d.getElementsByTagName(s)[0];
	if (d.getElementById(id)) return;
	js = d.createElement(s); js.id = id;
	js.src = 'https://connect.facebook.net/'+(navigator.language || navigator.userLanguage).replace('-', '_')+'/sdk/xfbml.customerchat.js#xfbml=1&version=v2.12&autoLogAppEvents=1';
	fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));
</script>
<div class="fb-customerchat"
	page_id="1720923411485820" 	<!-- YOUR PAGE ID HERE -->
	theme_color="#0084ff"
	logged_in_greeting="Hola, ¿En qué podemos ayudarle?" 	<!-- YOUR MESSAGE -->
	logged_out_greeting="Hola, ¿En qué podemos ayudarle?"> <!-- YOUR MESSAGE -->
</div>

3. Save and test.

Proof

https://i.imgur.com/fbjZvEm.png

 

 

Edited January 13, 2019 by SIMUnlock (see edit history)

[banan_44 3]

Hi. Is there a way to move the Messenger button to the left side? It covers the "go up" button. I found a code on one website that moves the chat window to the left, bo the Messenger logo is still on the right side.

Here's the code I have found:

<style>
  #fb-root > div.fb_dialog.fb_dialog_advanced.fb_shrink_active {
     right: initial !important;
     left: 18pt;
     z-index: 9999999 !important;
  }
  .fb-customerchat.fb_invisible_flow.fb_iframe_widget iframe {
     right: initial !important;
     left: 18pt !important;
  }
</style>

 

[Krystian Podemski 278]

Hello guys,

unfortunately there are a lot of issues with Facebook Messenger, customer.sdk is not compatible with other SDKs etc

i've released one update to change sdk to the new one and add few options but it's not really working with all available scenarios

[mantas393 1]

Hi, I installed this module in 1.7.5, and i don't see any field in module configuration where I could enter App ID, i can only enter page ID. Is app id still needed?

Edited February 8, 2019 by mantas393 (see edit history)

[Krystian Podemski 278]

APP ID is no longer needed for Messenger web plugin

[tomta 0]

Thank you so much, working perfect! presta 1.7.3.4

[Jagotic 3]

Please check on 1.6, there much users of 1.6 it should work on that

[ramsharan 3]

hi,

I am using this plugin in my prestashop site 1.6.1.16,did as per instruction,

it doesnt display in front office.

website url is  https://singmasters.com

pls advise.

thanks

 

[chahidkhan 4]

hi

 

for PS 1.5 exist

 

thnx

[Super Gift 2]

Hi, Thank you for the plugin. It is working on my website.

However, I have one question. 

Is it possible to have a close button on the pop up if my customer is not log into messenger?

Currently have the pop up but I am not able to close it. 

Any solution for that?

Thank you.

 

[Plika1988 3]

I've got the module installed and it's showing up on the website after adding the website to the whitelist. The problem I'm having is that when I try to login, the little login pop-up screen just returns a 1 but doesn't actually fully login (see screenshot). Does anybody know how to fix this?

 

Thanks in advance.

EDIT:

Never Mind it was an addon in firefox that was causing the problem. It works perfectly now.

 

Edited April 15, 2019 by Plika1988
solved (see edit history)

[Agriselect 0]

Hi,

 

I want the pop up  to be activated after , let's say,  5 minutes (300 sec).

Before that I want only the little blue FB-Messenger logo in the right bottom corner of my website.

 

I find it very irritating if someone directly asks me if he/she can help me.
When someone is (searching) for a longer time on my website I want to help them and want to ask them in a popup if the needed help.

Without any reaction of the customer this popup may disappear again after let's say 5 seconds.

Is there a way to make this happen?

 

 

[MathiasReker 18]

Thanks for sharing.

[chahidkhan 4]

i want it for PS 1.5 pls share

[cometemarketing 0]

it is not working for me on 1.6.1.24 - 

Uncaught b {message: "invalid version specified", innerError: undefined}innerError: undefinedmessage: "invalid version specified"__proto__: cconstructor: ƒ b(b,c)stackTraceLimit: 10__superConstructor__: ƒ c()arguments: (...)caller: (...)length: 2name: "b"prototype: cconstructor: ƒ b(b,c)__proto__: Error__proto__: ƒ ()[[FunctionLocation]]: xfbml.customerchat.js:92[[Scopes]]: Scopes[5]__proto__: Error

i have whitelist my domain on facebook group chat settings both for https and http, page id is correct and the error is like above. i also tried to add the code in my themes header.tpl file rigt after the body tag and also tried on footer.tpl  before ending body tag. error is the same. covering the script with {literal}<script></script>{/literal} also doesn't help.

[karui 0]

I think the problem  (for maybe almost everyone) is that module don´t show ONLY in MOZZILA

In Chrome is ok.

Any solution for that?

Edited June 28, 2019 by karui (see edit history)

[Luigi Donato 3]

On PrestaShop 1.7.5.2 not work..

The JS debugger show this message:
 

Quote

ReferenceError: FB is not defined

 

[midoo1992 0]

Bonjour,

Y a t-il quelqu'un qui a trouvé une solution pour l'erreur 

Quote

ReferenceError: FB is not defined

 

[CartaPenna 0]

Thank you very much, great module!

[koke2020 0]

Genial el módulo, solo tengo un problema, se puede ver en toda mi web menos en el índice (página de inicio).

Da más posibilidades de contestación que whatsapp de 1 solo numero, asi que lo dejo habilitado de todos los modos.

Si alguien puede ayudarme por favor, mi web es www.mangas.cl

Tengo prestashop 1.7.6.1

Mil gracias de ante mano.

Edited June 6 by koke2020 (see edit history)

[espanola 0]

Thank you for great module. It work very well on my PS 1.6.

Until I install the Facebook Connect v1.2.0 - by HiPresta, the messenger icon does not show anymore.

If I disable the FB SDK Js in Facebook Connect settings, the Messenger Icon show and work again.

I guess there is confliction between FB SDK Js of this module and Facebook Connect.

Could you show me how to fix?

Thank you!

[Roy Denver 0]

For those who have issues on displaying the fbchat plugin.

You have to remove or comment out the "display: none" css property if you are not using the default theme.
public_html > themes > transformer > css > global.css
#fb-root {
/* display: none; */
}

[Krystian Podemski 278]

New version with some fixes has been released recently.

[MTNZ 0]

Hi not working when uploaded to thirtybees. Can it be made compatible with thirty bees ? (File uploaded),  did not register)