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Alessio

Where PAYPAL set Order Status

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Hi there,

I suppose to have a bug on my brand new prestashop ecommerce website: when a customer successfully pay whit Paypal on Prestashop BO order is marked with "Awaiting Cash On Delivery Validation" instead of "Payment Accepted".

I am not able to find - on BO and files both - how to customize this behavior: any tips?

Cheers

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Hi bellini13,

"In attesa verifica contrassegno" [pink] => "Pending check mark"

"Pagamento accettato" [green] => (was manually marked as) "Payment accepted"

Screen shoot attached below.

 

Schermata 2018-01-11 alle 14.21.12.png

orders.png

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On 1/11/2018 at 8:22 AM, Alessio said:

"In attesa verifica contrassegno" [pink] => "Pending check mark"

"Pagamento accettato" [green] => (was manually marked as) "Payment accepted"

The time stamp of both order status is identical to the second 20:40:47

How did you create the order and then also mark it payment accepted manually in the same second?

You also said originally that Paypal is marking orders as "Awaiting Cash On Delivery Validation", however this screen shot shows "Pending check mark"?

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Hi bellini13,

Time stamp Order status is identical because is an automatic operation by PS, I will manually mark as payed later.

And i have just tried 3 different orders:
. italian shop with paypal: marked correctly

. italian shop with amazon pay: marked correctly

. world shop with paypal: marked correctly

So everything seems ok, but last 3 real orders made by customers from US, United Arab Emirates and Canada with paypal are marked as "In attesa verifica contrassegno" [pink] and one correct (see attached).

 

I really do not know why and how to solve :(

Schermata 2018-01-16 alle 09.22.23.png

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