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I have purchased a ticket to retrieve  a password but my log in details don't work for the helpdesk. Are the login details for the helpdesk the same as for the add on shop?

I have contacted prestashop a couple of times but no reply. 


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Ticket to retrieve password where ? Addons site ? Remember that we are still on holidays. In some countries till 07.01.2018.

Is this related to this problem ? https://www.prestashop.com/forums/topic/646551-problem-with-permissions/?do=findComment&comment=2653572

If yes, you can change permissions on database like I told there.

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