prestabeginner Posted December 16, 2017 Share Posted December 16, 2017 (edited) Hello everybody, I have a massive problem after installing an invoice module because myshop is not working anymore. I had to install the module manually using the Filezilla ftp program and I succeed, too. But unfortunately I just figured out that the myshop-view does not work anymore. All I get are errors and I can' t see the frontoffice of my shop anymore It is very upsetting because it DID work before ans now I do not even why the problems occur. I first got the: " Internal Server error 500 " which can have many reasons. Then I got the error screen: 0% An error occured (Screenshot below) And from time to time I also get the error report, that APACHE is not working correctly. I am really lost at this point and I would be very thankful for each kind of help because I am the only one here at the company who is responsible for the shop so i have no one to ask and to be honest I am not the best PS expert :// Greetings. Edited December 16, 2017 by prestabeginner (see edit history) Link to comment Share on other sites More sharing options...
NemoPS Posted December 17, 2017 Share Posted December 17, 2017 Try to enable dev mode in config/defines.inc.php, see if anything more verbose displays Link to comment Share on other sites More sharing options...
prestabeginner Posted December 22, 2017 Author Share Posted December 22, 2017 On 17.12.2017 at 2:55 PM, NemoPS said: Try to enable dev mode in config/defines.inc.php, see if anything more verbose displays Hi, sorry for my late reply, caught a cold.. so I tried to figure out if I could do that.. I enabled the dev mode like you said but there are no error reports even if I enable the debug modus like this. So what am I supposed to do ? The back office works fine, yes but the shop still can't be seen so far :(( Link to comment Share on other sites More sharing options...
NemoPS Posted December 23, 2017 Share Posted December 23, 2017 Hmmm, strange, see if you have a file named error_log in your site's root Link to comment Share on other sites More sharing options...
prestabeginner Posted December 23, 2017 Author Share Posted December 23, 2017 (edited) 2 hours ago, NemoPS said: Hmmm, strange, see if you have a file named error_log in your site's root I just made a search in the root folder of my shop but unfortunately there was no file named " error_log " found so far :/ I just do not understand why this kind of problem occurs but I just figured out that it might be important that there is another report which says that apache is not working correctly. This one occurs from time to time but not regularly. Can it be that this problem is caused by apache ? I use xampp on the localhost for my shop, sorry just figured out that I forgot to mention this before. As you can see below the favicon on the tab is the one of xampp, so it might be an apache problem due to xampp. Can this be possible by any chance ? Greetings. Edited December 23, 2017 by prestabeginner (see edit history) Link to comment Share on other sites More sharing options...
NemoPS Posted December 30, 2017 Share Posted December 30, 2017 It might be that. I never tried it on xampp, but you can see if wamp works instead Link to comment Share on other sites More sharing options...
ecommerce16 Posted December 30, 2017 Share Posted December 30, 2017 Why dont you ask the developer of the invoice module to have a look at it? He/she would be probably willing to help you to solve the problem. You can also delete the invoice module by ftp, probably the shop will be working again then. Link to comment Share on other sites More sharing options...
prestabeginner Posted December 30, 2017 Author Share Posted December 30, 2017 4 minutes ago, Curious said: Why dont you ask the developer of the invoice module to have a look at it? He/she would be probably willing to help you to solve the problem. You can also delete the invoice module by ftp, probably the shop will be working again then. Hi and thanks for the reply I already uninstalled the module a few times before actually posting the problem here but unfortunately it did not help. I also contacted the developer team but they told me that the problem itself can not be due to the module. So I wnated to figure out if it would help once I uninstall xampp in order to install it again. :/ But I am afraid I can't do this- it might be that I can not use my PS shop files and folders with xampp after the new installation. I am already looking for a solution on the web. Do you have any ideas or helpful links for me ? And thanks a lot for the reply, it's much appreciated. Link to comment Share on other sites More sharing options...
prestabeginner Posted December 30, 2017 Author Share Posted December 30, 2017 3 hours ago, NemoPS said: It might be that. I never tried it on xampp, but you can see if wamp works instead Thanks for the reply : ) But how can use or import my files and fodlers for my online shop in wamp if I install it ? Link to comment Share on other sites More sharing options...
ecommerce16 Posted December 30, 2017 Share Posted December 30, 2017 which module are we talking about? Link to comment Share on other sites More sharing options...
prestabeginner Posted December 30, 2017 Author Share Posted December 30, 2017 8 minutes ago, Curious said: which module are we talking about? The invoice module. Link to comment Share on other sites More sharing options...
ecommerce16 Posted December 30, 2017 Share Posted December 30, 2017 I dont know such as "the invoice module" there are dozens of them. You have a link to the module? Link to comment Share on other sites More sharing options...
prestabeginner Posted December 30, 2017 Author Share Posted December 30, 2017 1 minute ago, Curious said: I dont know such as "the invoice module" there are dozens of them. You have a link to the module? Sorry, my bad. Yes, of course, this is the link: https://codecanyon.net/item/prestashop-customize-invoice-template-module/12984195?ref=doughseven&clickthrough_id=1158351741&redirect_back=true It is from another company which are developping modules for Prestashop. I contacted the team quite often :/ Link to comment Share on other sites More sharing options...
ecommerce16 Posted December 30, 2017 Share Posted December 30, 2017 yes, i know this developer. I bought this module also sometime ago. I have installed it at my shop and its working fine. Maybe there are other problems. I think youre using 1.7 prestashop, so if you can reach your backoffice put it in debug: https://www.screencast.com/t/lzKInyn25 After done that watch your frontoffice what kind of errors it gives PS. I am not a big fan of this developer, and especially not their after sales service. It costs lots of energy to let them have a look at your problem. To me it seems that they have the order to first reject 2 or 3 times a supportquestion Addition: It also gives problems at my shop! Only not at the frontoffice, but when generating an invoice, after deinstalling it, the problems are over. Throw it away! Link to comment Share on other sites More sharing options...
prestabeginner Posted December 30, 2017 Author Share Posted December 30, 2017 5 minutes ago, Curious said: yes, i know this developer. I bought this module also sometime ago. I have installed it at my shop and its working fine. Maybe there are other problems. I think youre using 1.7 prestashop, so if you can reach your backoffice put it in debug: https://www.screencast.com/t/lzKInyn25 After done that watch your frontoffice what kind of errors it gives PS. I am not a big fan of this developer, and especially not their after sales service. It costs lots of energy to let them have a look at your problem. To me it seems that they have the order to first reject 2 or 3 times a supportquestion I am glad you know them- I actually had to be handed off to two different departments in order to get in contact with the right team. Took me 4-5 days :/ But they were still kind and replied to my questions, so I'd like to give them credits for that at least. The debug mode didn't give me any further help either, I still have the same error screen :/ Thanks a lot btw for helping me out, I seriously start to think that it must be the apache problem due to the xampp version I installed. It's just a little bit suspicious why it occured right after the module installation Link to comment Share on other sites More sharing options...
ecommerce16 Posted December 30, 2017 Share Posted December 30, 2017 I should disable it to get your shop at work again... Link to comment Share on other sites More sharing options...
prestabeginner Posted December 30, 2017 Author Share Posted December 30, 2017 17 minutes ago, Curious said: I should disable it to get your shop at work again... Sorry, do I have to do anything precise for the shop? Just asking because I couldn't understand if I might missed something. ^^ Link to comment Share on other sites More sharing options...
ecommerce16 Posted December 30, 2017 Share Posted December 30, 2017 https://www.screencast.com/t/nibHj9mE74cJ Just uninstall it, i would like to know if its solved then. Link to comment Share on other sites More sharing options...
prestabeginner Posted December 30, 2017 Author Share Posted December 30, 2017 5 minutes ago, Curious said: https://www.screencast.com/t/nibHj9mE74cJ Just uninstall it, i would like to know if its solved then. I uninstalled it again but: No success, same report screen with " An error occured ".. Link to comment Share on other sites More sharing options...
ecommerce16 Posted December 30, 2017 Share Posted December 30, 2017 well, its difficult to say whats happening. I only see a lot of modules who are doing almost the same? Do you use all those 8 installed modules? Maybe its an idea to disable them 1 by 1 and see what happens. Also clear your cache! : https://www.screencast.com/t/gBfeoHwp Also do this: https://www.screencast.com/t/hoHSKP4LcoEE 1. set friendly url to no: save 2. set friendly url to yes: save It creates a new htacces Maybe give a screenshot about your systemeinstellungen: https://www.screencast.com/t/qWgWqbPJD It gives also info Link to comment Share on other sites More sharing options...
prestabeginner Posted December 30, 2017 Author Share Posted December 30, 2017 (edited) 18 minutes ago, Curious said: well, its difficult to say whats happening. I only see a lot of modules who are doing almost the same? Do you use all those 8 installed modules? Maybe its an idea to disable them 1 by 1 and see what happens. Also clear your cache! : https://www.screencast.com/t/gBfeoHwp Also do this: https://www.screencast.com/t/hoHSKP4LcoEE 1. set friendly url to no: save 2. set friendly url to yes: save It creates a new htacces Maybe give a screenshot about your systemeinstellungen: https://www.screencast.com/t/qWgWqbPJD It gives also info Well, I just cleared the cache and also set the user-freindly URL to no... But this happened: Stopped both, Apache and MySql and restarted them: works again fortunately. But the deleting the cache does not help either I guess. Edited December 30, 2017 by prestabeginner (see edit history) Link to comment Share on other sites More sharing options...
prestabeginner Posted December 30, 2017 Author Share Posted December 30, 2017 27 minutes ago, Curious said: well, its difficult to say whats happening. I only see a lot of modules who are doing almost the same? Do you use all those 8 installed modules? Maybe its an idea to disable them 1 by 1 and see what happens. Also clear your cache! : https://www.screencast.com/t/gBfeoHwp Also do this: https://www.screencast.com/t/hoHSKP4LcoEE 1. set friendly url to no: save 2. set friendly url to yes: save It creates a new htacces Maybe give a screenshot about your systemeinstellungen: https://www.screencast.com/t/qWgWqbPJD It gives also info By the way: here is an overview of the system information at the BO: Seems actually to be fine with all of the settings and I use all modules except for Stripe, that's why I just uninstalled it right now. But still no success at all. Link to comment Share on other sites More sharing options...
ecommerce16 Posted December 30, 2017 Share Posted December 30, 2017 looks fine indeed, maybe you can try another php version, 7.026 for example Link to comment Share on other sites More sharing options...
prestabeginner Posted December 30, 2017 Author Share Posted December 30, 2017 37 minutes ago, Curious said: looks fine indeed, maybe you can try another php version, 7.026 for example That's where the problem occurs: I use Prestashop with xampp (on localhost). And therefore I can't update or install or change PHP or any other part of xampp separately So the only solution would be: Uninstall xampp and reinstall it again. But I am afraid that it will not work anymore once I do so. Question: What steps do I have to follow in order to save my SHop- folders and files (modules, templates, desings, settings etc. like everything connceted to my current shop), so that I can use or implenment them in the new xampp version? Thank you so much once again. Link to comment Share on other sites More sharing options...
ecommerce16 Posted December 31, 2017 Share Posted December 31, 2017 unfortunately i dont have experience with xampp. Normally i copy everything to an empty domain with a fresh install. And then put it all back, but i use a special module for that to make that easy. I dont know if thats working with xammp: https://addons.prestashop.com/en/data-migration-backup/20130-nt-backup-and-restore.html But there are also step by step tutorials how to backup and restore manually on the forum. Link to comment Share on other sites More sharing options...
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