Guest Posted December 3, 2017 Share Posted December 3, 2017 (edited) I want to tell about the module Knowband Marketplace, 1. mistake 500 if you press to edit letters in the module 2. the module doesn't work with the included CCC 3. meta title in the module just isn't present 4. if the client in yours shop buys items from different sellers any seller won't receive the notice of the order and it is the order won't be visible in a private office of the seller 5. support will play for time constantly and so will correct nothing 6. new product approval required in SELLER ACCOUNT CONFIGURATION - not work 7. the page is available to several addresses.at you it has been stated that the module maintains multilingualism, but in practice it not so. 8. problem with display of a footer 9. THE QUANTITY IN COMBINATIONS DOESN'T WORK 10. clients can't be registered on the website, at input of email and pressing the be registered button get on the empty page (it doesn't work at the default language version and works at the second language). 11. when I refuse to the seller placement, I press "to refuse" and... nothing occurs Edited December 12, 2017 by andrew0808 (see edit history) Link to comment Share on other sites More sharing options...
Knowband Plugins Posted December 10, 2017 Share Posted December 10, 2017 @andrew0808 Creating the entries at various locations is not helping. You need to get in touch with the support get the issues resolved. Link to comment Share on other sites More sharing options...
Guest Posted December 13, 2017 Share Posted December 13, 2017 On 10.12.2017 at 8:45 PM, Knowband Plugins said: @andrew0808 Creating the entries at various locations is not helping. You need to get in touch with the support get the issues resolved. I have provided access for your support but nobody has corrected an error Link to comment Share on other sites More sharing options...
Knowband Plugins Posted December 19, 2017 Share Posted December 19, 2017 On 12/13/2017 at 4:40 PM, andrew0808 said: I have provided access for your support but nobody has corrected an error You are simply spamming the forum. You are acting abusing and difficult with the support. This is not the professional way. The amount of time you are investing defaming us on the forums, could have been better utilized in getting the issue resolved. The more polite we are being, the more difficult you are acting. Please discuss on the chat or tickets with us as we will not able to help you here on the forum. Link to comment Share on other sites More sharing options...
TinyStore Posted March 5, 2018 Share Posted March 5, 2018 I would like to add this company is very difficult to deal with. Be prepared for slow support, product delivery, screened reviews on their site, and to fight to get a refund if you have not received your product. The support will write nice sounding emails but not follow up timely or rectify the problem. Link to comment Share on other sites More sharing options...
Knowband Plugins Posted March 5, 2018 Share Posted March 5, 2018 @TinyStore We are extremely sorry for the inconvenience caused. We kindly request you to connect with us on the chat or ticketing system and I will personally look into it and will get all your issues resolved on priority. I assure you that all your issues will be rectified with no delay. Waiting for your response. Regards Link to comment Share on other sites More sharing options...
TinyStore Posted March 5, 2018 Share Posted March 5, 2018 Velocity Software Solutions Pvt. Ltd. PP-006-672-485-557 Non-receipt Claim -$274.25 USD 2/22/2018 Awaiting other party's response 3/5/2018 View Link to comment Share on other sites More sharing options...
TinyStore Posted March 6, 2018 Share Posted March 6, 2018 I'm waiting for a response from Knowband. What's the hold up? Let's get this out here. Link to comment Share on other sites More sharing options...
TinyStore Posted March 8, 2018 Share Posted March 8, 2018 Still no response. Link to comment Share on other sites More sharing options...
Guest Posted March 9, 2018 Share Posted March 9, 2018 9 hours ago, TinyStore said: Still no response. With specific problems and support they have asked customers to use the support system on their website. They do not frequent these boards very often. These boards are not offical support channels, more user to user support I have always found them very helpful with a fast turnaround Link to comment Share on other sites More sharing options...
TinyStore Posted March 9, 2018 Share Posted March 9, 2018 I'll never do business with them for what that matters. I've proven my point regarding this company. Paypal will decide on the outcome of the dispute since they will not refund my money. Link to comment Share on other sites More sharing options...
Guest Posted March 9, 2018 Share Posted March 9, 2018 Why non-receipt? You download the modules yourself as soon as you have paid surely? I was merely pointing out that for specific issues like this the forum is not the best place. Good luck with the claim, though how that work for virtual goods will be quite intersting to see the PayPal decision on this. Keep us informed Link to comment Share on other sites More sharing options...
TinyStore Posted March 10, 2018 Share Posted March 10, 2018 It's was the phone app so I didn't download it. Link to comment Share on other sites More sharing options...
TinyStore Posted March 16, 2018 Share Posted March 16, 2018 I won my case and was refunded by Paypal. Buyer beware!!! Link to comment Share on other sites More sharing options...
MaXi32 Posted May 19, 2018 Share Posted May 19, 2018 (edited) Opss.. you are not alone. I took few days for them to response and fixing issue. I purchased the plugin (25th December 2016) anduntil today even with the latest version i have never been able to use it for live production. There are so many problems. One more thing to note is that, Knowband marketplace was only designed to work with the default theme (most of the functionality the GUI uses the front-end prestashop. Seller has no access into the backoffice). This means, if you have premium theme with the marketplace plugin, high chance that the theme might have problem with your layout, javascript issues, then you have to prepare writing bugs and send to them to resolve issue (if they are willing to help on time!) Edited May 19, 2018 by arafatx (see edit history) 1 Link to comment Share on other sites More sharing options...
ezandu Posted May 2, 2019 Share Posted May 2, 2019 I bought the module and had the same problem, request support in the same month of purchase and never solved. I asked for the return and they did not respond. this week I had to talk to them through the chat and they said that I had to pay for the support that has expired. 1 Link to comment Share on other sites More sharing options...
Knowband Plugins Posted May 3, 2019 Share Posted May 3, 2019 11 hours ago, ezandu said: I bought the module and had the same problem, request support in the same month of purchase and never solved. I asked for the return and they did not respond. this week I had to talk to them through the chat and they said that I had to pay for the support that has expired. We are sorry for the inconvenience caused and would like to request you to share the ticket reference number so that we can check with the support team regarding this concern. Looking forward to your response. Link to comment Share on other sites More sharing options...
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