New PayPal Express Checkout button from official module not working

[gartenflix]

To whom it may concern,

 

recently the Prestashop PayPal module was updated to Version 4.2.1. which comes with an integrated PayPal Express Checkout Shortcut toggle

button that allows to place an Express Checkout button on any product site. 

 

It is a great feature that was added but unfortunately this button is not working on my website.

https://gartenflix.de/fadenkoepfe/40-halbautomatischer-universal-fadenkopf-von-aussen-befuellbar-fuer-alle-marken-4260382992805.html

When you click on the Express Checkout button "Zahlen mit PayPal" nothing is happening.

According to the theme developer it is a bug of the module and not of the theme itself.

 

For that reason I would appreciate if you could let me know if you make the same experiences or it is related to my site.

Any hints that could help to resolve the problem are greatly appreciated.

The standard checkout over the basket is working well. 

 

I am using this module in combination with Prestashop 1.7.2.4

that runs on a PHP 7.0 Linux server.
Further details of my server you'll find here: https://gartenflix.de/test_2.php

 

Best regards

 

Andreas

[Gabriel Mistreanu]

I have the same problem, but if i activate the Shortcut toggle button from Paypal, the button is not appearing on the website.  I have  the same version for Prestashop. You found any solution for this?

[gartenflix]

At the end good to know that others have the same problem.
So I assume the issue is coming from the module itself.

 

In my installation with the warehouse theme the Shortcut toggle button is working well.
The button is displayed on my website but with no functionality.
Unfortunately I have not found so long any solution to fix the problem.

 

I contacted the PayPal support but they say they are not he developer of this module
why they don't take over any responsibility in bugfixing the module.

[bellini13]

Paypal did not create the module, why would they take ownership in fixing it?

[gartenflix]

2 hours ago, bellini13 said:

Paypal did not create the module, why would they take ownership in fixing it?

 

I am sorry!.That's my failure. I firstly thought PayPal developed it.

Edited November 29, 2017 by gartenflix
Wrongly added a 2nd post. (see edit history)

[gartenflix]

I found out meanwhile that for some reason I don't know the input fields are not wrapped by the form element as showed in the EC_shortcut.tpl
 

<form id="paypal_payment_form_cart" class="paypal_payment_form" action="{$action_url|escape:'htmlall':'UTF-8'}" title="{l s='Pay with PayPal' mod='paypal'}" method="post" data-ajax="false">

</form>

The element is left out.

For that reason the $('#paypal_payment_form_cart').submit() of ec_shortcut.js cannot work.
Has anybody any idea to resolve it.

[EverythingsOverpriced]

I have the same problem.

[selectshop.at]

@ gartenflix - It's not a bug of the theme, neither the module. The checkout from product site is not allowed in Germany. You need to checkout from a cart summary site before. This is German law. Disable express checkout if the button does not redirect before to your cart.

For the others writing here, they should check their laws in country of use. The Express Checkout is not possible/allowed by laws in all countries of the world.

[selectshop.at]

From what I can see on the source of gartenflix.de the template called by this button should be: /modules/paypal/views/templates/hook/EC_shortcut.tpl.

On older paypal module it was order_confirmation.tpl.

Perhaps the template EC_shortcut.tpl is not available on new paypal module. I cannot test, cause I have the older version installed.

I would say: disable the express checkout and add the problem to the debug tracker on forge: http://forge.prestashop.com/

[gartenflix]

@selectshop.at   This was one of my first considerartions what I thought, too. When looking to the code I have so long not seen a country restriction related to my issue. I believe most programmers would disable the toggle button for the shortcut and not display it in the frontend if they implement a country restriction.

A bit strange to me seems also that EC_shortcut.tpl is there and loaded with all input elements but solely the form-element is not loaded.
Strange or isn't it?

This is the from the EC_shortcut.tpl. When you compare it with my image you see the form element missing

<div id="container_express_checkout" style="float:right; margin: 10px 40px 0 0">
    <form id="paypal_payment_form_cart" class="paypal_payment_form" action="{$action_url|escape:'htmlall':'UTF-8'}" title="{l s='Pay with PayPal' mod='paypal'}" method="post" data-ajax="false">
        <input type="hidden" name="id_product" value="{$smarty.get.id_product|intval}" />
        <input type="hidden" name="quantity" id="paypal_quantity" value=""/>
        <input type="hidden" name="combination" value="" id="paypal_combination"/>
        <input type="hidden" name="express_checkout" value="{$PayPal_payment_type|escape:'htmlall':'UTF-8'}"/>
        <input type="hidden" name="current_shop_url" id="paypal_url_page" value="" />
        <input type="hidden" name="bn" value="{$PayPal_tracking_code|escape:'htmlall':'UTF-8'}" />
        <input type="hidden" id="in_context_checkout_enabled" value="0">
        <img id="payment_paypal_express_checkout" src="{$PayPal_img_esc|escape:'htmlall':'UTF-8'}" alt="{l s='PayPal' mod='paypal'}" style="cursor:pointer;" onclick="setInput();return false"/>

    </form>
</div>

I am aware that in Germany the laws are different than in other countries but thought.
with a few additional lines of jQuery I can make it conform to the German laws.

Therefore I first need to solve my Problem.

[selectshop.at]

The country restriction comes from the API and not the module. Nevertheless Express Checkout for Germany is already implemented on Paypal itself. So it is available for Germany as well. BUT this is not the point of the problem. The problem is the checkout process coded for Germany on the module in use. On older paypal module versions there were different templates available, controlled in the code of the module. From what I can see on source on your page, there is only one template. This does not fit for Germany, you have to extend. This is of course a case for the debug tracker. It does not help that you adapt the code for you. There are several other users needing this. Not only German users. Some other few countries (but this paypal developers already know) are affected by this more steps checkout.

The only thing what I can presume, is that as for the past the EC was not available for Germany, so the developers of the module didn't pay attention on this and it is not finished.

[gartenflix]

 Okay, thank you for your advice. I understood it's better to report it officially as a bug as this helps all others with the same issue.
I thought I cannot do it as you can read in the instruction before you post a bug, only bugs with the default template will be considered.

 

[selectshop.at]

If your theme respect the standard rules of Prestashop, than changes made on native modules should be considered as well. If not, than theme developer should debug.

[gartenflix]

Thank you for your explanation. As the theme creator claims nothing related to that has been changed I finally reported it as a bug. You can view it here:
http://forge.prestashop.com/browse/PNM-3936

 

[gartenflix]

Bug issue could be resolved. I once again looked with the theme develooper over the product.tpl.
Although we were firstly convinced it is an module bug we found now out it had to do how the block 'hook_display_reassurance' was positioned.

The left side shows the updated product.tpl with the block 'hook_display_reassurance' now outside positioned of the

<form action="{$urls.pages.cart}" method="post" id="add-to-cart-or-refresh">

...

</form>.

[cool cellphone case]

make sure it is hooked to displayreainsurance hook then it will works, you can have a look at my site  http://www.devicessmart.com/

[mazat]

gartenflix thank you! it works great on product page,

but do you have any idea how to show PayPall Express Checkout button also in shopping cart?

[Luca]

On 30/12/2017 at 7:28 PM, mazat dice:

gartenflix thank you! it works great on product page,

but do you have any idea how to show PayPall Express Checkout button also in shopping cart?

Hallo, me too have the same problem:

- on product page the button £pay with paypal" works.

- on cart page, doesn't work. 

I tryed to modify some templates, but nothing works :-(

Every body can help me?

Thank you.

[Dealande]

On 27/12/2017 at 3:04 AM, cool cellphone case said:

 

make sure it is hooked to displayreainsurance hook then it will works, you can have a look at my site  http://www.devicessmart.com/

 

 

Hi,

 

I`m running prestashop version 1.7.2.4 - where is the "displayreainsurance" hook you mention?  I cant seem to find it.

 

Many thanks in advance.

 

Iain

[patuga]

i'm also having a problem with this. The paypal module is hooked to displayReassurance. i'm using version 1.7.3.0 and paypal module 4.3.2. Like @mazat the button only works on the product page. But it doesn't show up in cart.

 

EDIT: i just checked my product.tpl and the {hook h='displayReassurance'} is already outside the Form. so it shows up on the product page without a problem.

On the cart page the reassurance block shows up, but the paypal button does not. i will try to change the default Country in the options to see if it make a difference.

Edited April 7, 2018 by patuga (see edit history)

[patuga]

any updates to this? or is this supposed to be broken on purpose so they can sell more custom modules?

[espacious]

Thanks, made my day. Solution from "gartenflix" works for me.