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Reset password (customer)


Jay2017
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Hi all!

I have a created a test-account for my website, the e-mail belongs to me and I am trying to reset the password using the password-recovery feature from my website.

Step 1: I choose forget your password, a link is succesfully sent

Step 2: I select the link, I am redirected to my website

Step 3: I receive another e-mail in which I receive the log-in user (my e-mail) which I already know! But no password at all. From there I am lost because I cannot get any way to reset the password using standard procedure (I can definitely change it from the back office but I need this option to be working when my site will be launched).

I have recently changed the e-mail template. Could it be related to that?

 

Thanks in advance for your kind help! 

 

:)

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