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HI there.

 

I hava a store to repair electronics. Im wondering if existe some module or way, for I put online an platform for my clients fill with some characteristics and send the equipment to me for repair after I tell them OK to send... 

 

Open a RMA on prestashop I just can work with the client if we buys an item... Witch is not the case...

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  • 2 months later...

hi there

 

I have a repair service. I need a way / "form" for clients to open.. and put some information (ex. IMEI, serial number, problems, accessories) and form send to me a "repair" code and send to client instructions to send the equipment for repair...

I dont know the correct name for this service

Edited by jose_rui_sa (see edit history)
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@ndiaga - again please stop to post links to your developments which are not solving questions, i.e. does not have nothing to do with the question. This is advertising spam, besides you are boring users. RMA = Return merchandise authorization.

 

@Jose_rul_sa - If you are selling phones you need to add this informations also to your products. Is this already done, or are you selling only services ? If you are not selling phones than you should extend the fields on your back-office to have this information available. Depending of the Prestashop version in use you can use a free tutorial, or you can buy a module. The only module managing serial-numbers I know is this one: https://addons.prestashop.com/en/virtual-products/21275-serial-numbers-product-key-manager.html.

In fact Prestashop is not really suitable for such type of business. If I where you I will take another software (WP and Woo serial-no. addon for example).

 

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hi there

selectshop.at thanks for the super fast reply..

But I think you don't understand.

 

Please check this link with similar service

https://support.sonymobile.com/gb/repair/

 

 

So some guy have a product to repair (anything he wants repair/mobiles/TV/shoes :D/, car remotes....)

He click a link on my website, and fill information about the equipment/problem, address, name, email....

Then click send 

I receive a number "number 0000001" item for repair from guy X

The guy receive an email resuming the "order" he made

 

 

Im wondering in last chance edit this form

http://sarpe.pt/contact-us

 

 

Sorry for anything

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Yes I unterstood what you need, but you also need to manage the licenses/serial number (Imei), or not ?

For to offer only a RMA form to your customers you can elaborate a form with html or word (save as pdf) and add this as a downloadable link on a CMS site for example. So add a new CMS site to your back-office and link this site to the footer with "CMS block" module as extra content.  How it work see tutorial here: https://www.prestashop.com/forums/topic/649471-solvedreference-type-faq-module/?do=findComment&comment=2657887

Normally Prestashop offers RMA only for products bought on the shop before.

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