federlt Posted October 5, 2017 Share Posted October 5, 2017 (edited) DELETE TOPIC PLS Edited November 19, 2017 by federlt (see edit history) Link to comment Share on other sites More sharing options...
bellini13 Posted October 5, 2017 Share Posted October 5, 2017 What are the dimensions of the image you are uploading? What are the dimensions of the product images as defined in Prestashop? Do those dimensions match? The answer is likely no Link to comment Share on other sites More sharing options...
federlt Posted October 6, 2017 Author Share Posted October 6, 2017 (edited) Image dimensions are 800x800 I tried diffrent dimessions still the same problem with that right blank space border... Edited October 6, 2017 by federlt (see edit history) Link to comment Share on other sites More sharing options...
bellini13 Posted October 7, 2017 Share Posted October 7, 2017 you didn't answer my questions. Image dimensions are 800x800 The dimensions of the image you are uploading is 800x800? Or the image settings in Prestashop back office are 800x800? Link to comment Share on other sites More sharing options...
federlt Posted October 9, 2017 Author Share Posted October 9, 2017 you didn't answer my questions. The dimensions of the image you are uploading is 800x800? Or the image settings in Prestashop back office are 800x800? The dimensions of the image Im uploading is 800x800. How to check the prestashop back office image dimension? Link to comment Share on other sites More sharing options...
bellini13 Posted October 9, 2017 Share Posted October 9, 2017 In the Images page of the back office Link to comment Share on other sites More sharing options...
federlt Posted October 13, 2017 Author Share Posted October 13, 2017 thickbox_default is 800px x 800px. So how to fix this? Link to comment Share on other sites More sharing options...
Scully Posted October 13, 2017 Share Posted October 13, 2017 Post a shop URL - everything else is like reading in a crystal ball. Link to comment Share on other sites More sharing options...
bellini13 Posted October 15, 2017 Share Posted October 15, 2017 and the image in your screen shot, that has the extra space, is that the thick_box image? Link to comment Share on other sites More sharing options...
federlt Posted October 20, 2017 Author Share Posted October 20, 2017 I writed you to PM Link to comment Share on other sites More sharing options...
federlt Posted November 2, 2017 Author Share Posted November 2, 2017 Anybody can tell me how to fix it? write me and pm i will write the url. Link to comment Share on other sites More sharing options...
bellini13 Posted November 19, 2017 Share Posted November 19, 2017 Your image dimension is not 800 x 800 The product image 'large_default' is defined as 450 x 490. So perhaps you are trying to fix a square (800 x 800) into a rectangle (450 x 490) Link to comment Share on other sites More sharing options...
federlt Posted November 19, 2017 Author Share Posted November 19, 2017 11 minutes ago, bellini13 said: Your image dimension is not 800 x 800 The product image 'large_default' is defined as 450 x 490. So perhaps you are trying to fix a square (800 x 800) into a rectangle (450 x 490) Yes extacly, how should I fix this? Link to comment Share on other sites More sharing options...
bellini13 Posted November 19, 2017 Share Posted November 19, 2017 Upload a new product image that meets those dimensions, or change your large_default image size to be square Link to comment Share on other sites More sharing options...
federlt Posted November 19, 2017 Author Share Posted November 19, 2017 49 minutes ago, bellini13 said: Upload a new product image that meets those dimensions, or change your large_default image size to be square Changed the image, but still problem with right side, huge blank space from image. maybe there is way to fix the frame borders? Link to comment Share on other sites More sharing options...
bellini13 Posted November 19, 2017 Share Posted November 19, 2017 what image did you change, and what did you change it to? Link to comment Share on other sites More sharing options...
federlt Posted November 19, 2017 Author Share Posted November 19, 2017 2 minutes ago, bellini13 said: what image did you change, and what did you change it to? I uploaded the image with 450 x490 dimensions, the image was perfect by the borders but right side border still was white blank space. Link to comment Share on other sites More sharing options...
bellini13 Posted November 19, 2017 Share Posted November 19, 2017 to which product. don't PM the URL to me, if you would like help post the URL of the shop and product here. If I can't help you, then perhaps someone else can. Link to comment Share on other sites More sharing options...
federlt Posted November 19, 2017 Author Share Posted November 19, 2017 Problem solved, was coding problem. please delete topic. Link to comment Share on other sites More sharing options...
bellini13 Posted November 20, 2017 Share Posted November 20, 2017 I assume you mean that the theme need to be changed to fit the needs of your product images. In the future, post your solution so that it could help others. You came here seeking help, others might also... so why delete the topic? Link to comment Share on other sites More sharing options...
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