Alberto Navarro Posted September 24, 2017 Share Posted September 24, 2017 https://www.freelancer.com/projects/magento/bug-error-prestahop-orders/ Symptoms: - When some customer place an order they get an error before a while waiting, no confirmation in FrontOffice no mails sent, even to admin. Error: "Cart cannot be loaded or an order has already been placed using this cart" - The orders appears in BackOffice: - Paypal payments get done but without any stauts. When I try to change it give me 404 error. - Bank transfers aren't working in any case because the customer didn't recive my account number. When I try to change the status, the same, give me 404 error. Store status: - Clean Prestashop 1.6.1.15 installation updated to 1.6.1.16 and now to 1.6.1.17. - We did a manual migration of orders, customers and carts by phpMyAdmin. - All caches are now off. - We have 2 shipping methods and 2 payments methods. - We tried to delete all carts with repeated reference, didn't work. Now is backuped like before. - We tried to fix the autoincrement on orders and carts databases tables, didn't work. Now is backuped like before. - List of installed modules: https://docs.google.com/document/d/1LX0VUlSyLv7HaqR2BRWfyQlVEED2xdzyrqTsDnoX7vg/edit?usp=sharing Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 24, 2017 Share Posted September 24, 2017 Hi, wow you have a bit of a mess. I'm sure we can solve quickly and affordably. Please submit quote form our shop here. Note: we are US Certified Agency | Certified Developers helping one client at a time. Link to comment Share on other sites More sharing options...
jagdfieber Posted October 11, 2017 Share Posted October 11, 2017 (edited) Hi Alberto, I noticed you hired someone to fix the bug. Did he get it fixed? If so, I'd really appreciate if you could share the solution. We are experiencing exactly the same problem and running out of ideas. Thank you very much. Related: https://www.prestashop.com/forums/topic/466782-cart-cannot-be-loaded-or-an-order-has-already-been-placed-using-this-cart/?p=2613871, https://www.prestashop.com/forums/topic/622104-empty-orders-no-products-no-shipping-info-blank-page-after-confirming-order/ Edited October 11, 2017 by jagdfieber (see edit history) Link to comment Share on other sites More sharing options...
Alberto Navarro Posted January 20, 2018 Author Share Posted January 20, 2018 Sorry for the delay, My problem was the official Mailchimp module, I changed it for this one https://www.prestashop.com/forums/topic/239373-free-module-minic-mailchimp-for-ps-15/ It's ugly, but it works. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now