minfin 2 Report post Posted September 7, 2017 Hi! When change order status in bo, its take about 50 seconds and sometimes give time gateaway error. Upgrade to presta 1.6.1.17 not help. Share this post Link to post Share on other sites
El Patron 2,727 Report post Posted September 7, 2017 changing status should happen instantly so I highly suspect you have 3rd party module that handles the status change and possible communicates via api. You can quickly test if this is the case (1.6 example) back office-->advanced parms-->peformance page. On this page you have two options, 1) disable 3rd party modules 2) disable overrides. Try disabled 2) first and then test. if no change disabled 1)......here we are just trying to narrow down where issue is.....note: make sure to re-enable these after testing. please post back here results. happy selling Share this post Link to post Share on other sites
Scully 242 Report post Posted September 8, 2017 As an big expection I don't agree with El Patron for the abovie post. A gateway error is usually caused by some faulty NGINX settings. Posting the exact error message might help to determine the cause. Also checking the weberservers error logfile gives important clues in many situations. Share this post Link to post Share on other sites
bellini13 1,245 Report post Posted September 8, 2017 I suspect this is related to sending over emails, but it could be so many other things, like another module trying to do something when you update order status. The first thing I would try is to disable sending of emails (back office > advanced parameters > email) and then try again The second thing I would try is to disable non-ps modules (back office > advanced parameters > performance) and then try again 1 Scully reacted to this Share this post Link to post Share on other sites
Scully 242 Report post Posted September 9, 2017 Mailchimp module would be a candidate to slow down status changes significantly. Share this post Link to post Share on other sites
minfin 2 Report post Posted September 12, 2017 changing status should happen instantly so I highly suspect you have 3rd party module that handles the status change and possible communicates via api. You can quickly test if this is the case (1.6 example) back office-->advanced parms-->peformance page. On this page you have two options, 1) disable 3rd party modules 2) disable overrides. Try disabled 2) first and then test. if no change disabled 1)......here we are just trying to narrow down where issue is.....note: make sure to re-enable these after testing. please post back here results. happy selling Try 2 steps. Not help Share this post Link to post Share on other sites
minfin 2 Report post Posted September 12, 2017 Mailchimp module would be a candidate to slow down status changes significantly. Official MailChimp module is problem. Disable it and all works. But i need this module, what can i do??? Share this post Link to post Share on other sites
Scully 242 Report post Posted September 12, 2017 Ask the developers of MailChimp. Share this post Link to post Share on other sites
Scully 242 Report post Posted September 13, 2017 All who use MailChimp should contact the developer. Looks like they are not aware of the problem or they are sleeping. Share this post Link to post Share on other sites
Antoine F 202 Report post Posted September 15, 2017 Hello everyone, Thank you for your feedback, I've transmitted this thread to the dedicated team.Cheers,Antoine 1 GlutenfreeBeer reacted to this Share this post Link to post Share on other sites
884483048 0 Report post Posted August 10, 2018 (edited) I have same issues with prestashop 1.7.4.2. In my case status changing time delay become normal from 504 timeout if email disabled completely. Interesting that 504 error only appears if I try to change status to "Payment accepted" even "Remote Payment Accepted" is OK. As a result of "Payment accepted" CMS should send a email to a client with PDF attachment. All other statuses seems work slowly but work. All other emails including test one are ok but a bit slow. What is causing problem and where to look first? P.S. 3rd party modules are disabled and I don't use Mailchimp or similar. And no considerable difference between what to use phpmail() or external smtp. Edited August 10, 2018 by 884483048 Share this post Link to post Share on other sites