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Password recovery does not work for customers

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I've received some e-mail from several clients who said that they cannot connect with the password they get after they completed the password recovery process.


So I decided to test myself, and It Works. Acutally, several client could not connect with the new password they get in the email, so I thought that was not just 1 client who did something wrong...


But When I tried It Works and when my friend tried It Work also...


I'm lost, where can I look ?


Thanks !

Edited by linkref (see edit history)

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Is it all clients having this issue? Do you know if they are using a specific client that might alter the password display?
It might just be that they hit the button more than once

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