Can't log in to addins.prestashop.com

[Kickstar 1]

Hi, 

 

I can log in to the Prestashop main site okay, but when I click on the modules menu option, it shows me the modules screen and logs me out and requests that I log in again.

 

When I try it tells me that the has been an authorisation failure.

 

I then try requesting a new password and it tells me that I don't have an account.

 

If I try to create an account with the same password, it tells me that I already have an account. HELP !

 

I've tried it in Chrome and Edge and have tried registering new credentials with the same issue. 

 

Thanks

[Antoine F 209]

Hello Kickstar,

In this case, you need to follow this path in order to contact the Addons team: link.

 

Select the following threads: "I have a question regarding the PrestaShop Addons website" > "I can't login" > "To me PrestaShop Addons customer account". You'll get a message on how to reset your password. You need to scroll down and you will see a contact form. Please fill this one out.

Once you did it, feel free to confirm it to me. I'll ask the Addons team directly to fix the issue.

 

I move the thread to the appropriate forum (Addons).

Best,
Antoine

[Kickstar 1]

Thank you Antoine, I've now passed my request to the support team as you suggested.

regards

 

Ian.

[Antoine F 209]

If you want to, I can speed up the process. Feel free to send me a private message with your email address & PrestaShop Addons ID.