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Can't log in to addins.prestashop.com

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I can log in to the Prestashop main site okay, but when I click on the modules menu option, it shows me the modules screen and logs me out and requests that I log in again.


When I try it tells me that the has been an authorisation failure.


I then try requesting a new password and it tells me that I don't have an account.


If I try to create an account with the same password, it tells me that I already have an account. HELP !


I've tried it in Chrome and Edge and have tried registering new credentials with the same issue. 



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Hello Kickstar,

In this case, you need to follow this path in order to contact the Addons team: link.


Select the following threads: "I have a question regarding the PrestaShop Addons website" > "I can't login" > "To me PrestaShop Addons customer account". You'll get a message on how to reset your password. You need to scroll down and you will see a contact form. Please fill this one out.

Once you did it, feel free to confirm it to me. I'll ask the Addons team directly to fix the issue. :)


I move the thread to the appropriate forum (Addons).


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Thank you Antoine, I've now passed my request to the support team as you suggested.




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If you want to, I can speed up the process. Feel free to send me a private message with your email address & PrestaShop Addons ID. :)

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