Kickstar 1 Posted July 27, 2017 Hi, I can log in to the Prestashop main site okay, but when I click on the modules menu option, it shows me the modules screen and logs me out and requests that I log in again. When I try it tells me that the has been an authorisation failure. I then try requesting a new password and it tells me that I don't have an account. If I try to create an account with the same password, it tells me that I already have an account. HELP ! I've tried it in Chrome and Edge and have tried registering new credentials with the same issue. Thanks Share this post Link to post Share on other sites
Antoine F 209 Posted July 27, 2017 Hello Kickstar,In this case, you need to follow this path in order to contact the Addons team: link. Select the following threads: "I have a question regarding the PrestaShop Addons website" > "I can't login" > "To me PrestaShop Addons customer account". You'll get a message on how to reset your password. You need to scroll down and you will see a contact form. Please fill this one out.Once you did it, feel free to confirm it to me. I'll ask the Addons team directly to fix the issue. I move the thread to the appropriate forum (Addons).Best,Antoine Share this post Link to post Share on other sites
Kickstar 1 Posted July 31, 2017 Thank you Antoine, I've now passed my request to the support team as you suggested. regards Ian. 1 Share this post Link to post Share on other sites
Antoine F 209 Posted July 31, 2017 If you want to, I can speed up the process. Feel free to send me a private message with your email address & PrestaShop Addons ID. Share this post Link to post Share on other sites
