perice Posted July 9, 2010 Share Posted July 9, 2010 Hello,I have a customer who has registered and placed his first order.When I go to see his details, there is no IP or referrer information. Additionally, there is Last visit: never.How is that possible?Regards! Link to comment Share on other sites More sharing options...
rocky Posted July 9, 2010 Share Posted July 9, 2010 Do you have the "Data mining for statistics" module install in the Stats section of the Modules tab? On the Stats > Settings tab, do you have "Clean automatically" set to something other than "Never"? Link to comment Share on other sites More sharing options...
perice Posted July 9, 2010 Author Share Posted July 9, 2010 Data mining for statistics is installed. Clean automatically is set to "Year".Other customers' "last visit" is displayed correctly.It's a new shop (2 months old), version 1.2.5.0 (if that's relevant). Link to comment Share on other sites More sharing options...
rocky Posted July 9, 2010 Share Posted July 9, 2010 In that case, I'm not sure why it wasn't recorded. Perhaps the customer didn't have Javascript enabled, so the stats module wasn't called. Link to comment Share on other sites More sharing options...
perice Posted July 9, 2010 Author Share Posted July 9, 2010 The customer registered, ordered a product and I see no IP or time of last visit.It could be JS, I also saw that funny things start happening if you turn off cookies (private browsing).Anyway, thank you for a fast reply rocky! Link to comment Share on other sites More sharing options...
Kami Solutions Posted August 26, 2014 Share Posted August 26, 2014 The customer registered, ordered a product and I see no IP or time of last visit. It could be JS, I also saw that funny things start happening if you turn off cookies (private browsing). Anyway, thank you for a fast reply rocky! It's really funny because it's happening to me too, and it's even funnier because i created another prestashop(clean) and it shows, with the same modules installed and configuration Any solution? I really need it, because i need to remove inactive customers Link to comment Share on other sites More sharing options...
thegods Posted June 9, 2017 Share Posted June 9, 2017 Ps_guest table should contain all member IDs. I manually added the records for all of my customers and there was no problem. Sample insert: only change id_customer value INSERT INTO `ps_guest`(`id_operating_system`, `id_web_browser`, `id_customer`, `javascript`, `screen_resolution_x`, `screen_resolution_y`, `screen_color`, `sun_java`, `adobe_flash`, `adobe_director`, `apple_quicktime`, `real_player`, `windows_media`, `accept_language`, `mobile_theme`) VALUES (0, 0, 19, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, '', 0); Link to comment Share on other sites More sharing options...
Ziotullio Posted June 26, 2017 Share Posted June 26, 2017 Hi, i updated manualy any gest row in ps_guest with id customer. And now i see data la vist on costomers. But this data is incorrect. How should be it refresh ? Any idea? Thank you very much. Tullio Link to comment Share on other sites More sharing options...
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