Insert customer order shortcodes into new order state email

[Atteso]

Hello,

 

I created a new order state, cloned the order_conf.html email and adjusted it (added and deleted some info). Everything works fine but some of the shortcodes work, some not. For example the {firstaname}, {order_name} or {total_paid} shortcodes work. But the rest ({products}, {date}, {carrier}, {payment},...) is not working - showing just the shortcodes is shown in the email.

 

Any idea how to solve this?

 

Thanks!

[NemoPS]

It really depends on when it's fired, what is the status attached to? Some variables might not be available, the order_conf one fires from a specific point in PaymentModule.php

[Atteso]

It really depends on when it's fired, what is the status attached to? Some variables might not be available, the order_conf one fires from a specific point in PaymentModule.php

 

Hello Nemo,

 

Yes, now I know that there is a difference when it is fired. I need to send mediately after the order an universal email saying just we have received the order. After we check it and we can fulfil, I would like to send the regular order confirmation. But here is the problem, that the email contains nearly no order data.

 

We have a stupid law, that if we confirm automatically and than can't fulfil, we can be punished. Automatic confirmation means something like a signed contract (or something like that).

 

It seems I found a guy who will make some changes so after we test it, I will post an update.

 

Or do you know about a solution for this?