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More than likely due to your payment method. Is there a chance some people might be hitting the confirm button twice?

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Hi,

Thank you for your answer ! 

I was thinking it was maybe due to people hitting the confirm button twice, but i have few orders and it happened a couple of time already.

lu0KAx7.pngAny ideas ?

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are you able to replicate this issue yourself?  typically the key to solve is to be able to replicate the issue first.

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if you could reproduce then you could 'disable 3rd party modules and overrides' to see if problem goes away.  Often times these issues are not native related but related to a 3rd party party module.  if you have loaded a 3rd party module that executes during cart process you may want to search for any issue with that module.  but if you cannot replicate then it's nearly impossible to sort in forum.  you should consider posting in job section of forum to have someone debug for you.

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I got same problem.

Order place twice, in the same time. if i test with same customer same products, its everything ok.

 

 

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Is it happening with a specific payment method for you as well?

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For me, the same. No matter what payment. Every single order gets one duplicate. Any sugestion?

Prestashop 1.7.4.3

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Do you have an override for the PaymentModule class in place?

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On 11/27/2018 at 6:29 AM, Siajo said:

 

For me, the same. No matter what payment. Every single order gets one duplicate. Any sugestion?

Prestashop 1.7.4.3

The same thing happens to me, did you find a solution?
I happened with version 1.7.4.4 and already updated to 1.7.5.0 and I still have the same problem

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I am facing this issue, it happens few time. Anyone got tha solution

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A posible workaround for this issues is to set a unique key value for the id_cart column in the ps_order table.

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Hi, I also got this problem, sometimes there is a duplicate order, same order, same time,....

What can be the problem? I tried some things, but could not replicate it :(

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Does it happen with all payment methods or just one? What about carriers?

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