Unable to add order in backend (greyed out)

[LucasV]

Hi,

 

I don't know why, but I'm unable to add an order in backend.

 

When I go to orders and click on (the greyed out) "create new order" and enter a customer name nothing appears.

It is only possible when I add a new customer.

 

 

Attached a screenshot.

[Timerider]

I had the same issue with a customer from a new country and it was because

1) The country had not been activated and/or assigned to the correct Zone (which was active)

2) The Tax Rule for that Zone did not contain the country.

After doing this I had to start creating the order again - only then was the button clickable. (Customer details, address and Shopping carts were saved so this was quick).

Hope this helps.

 

[martin.nv]

I have same problem, but for me I just refresh the page, find the created customer again and the button is clickable now.