numaphon@gmail.com 1 Posted April 30, 2017 I'm very disappointed, salesmen showed up immediately before purchasing. But disappear forever after purchasing. Never answer after 2 days. I can't configure 2 modules "Pro Blog" and "Advanced Top Menu responsive" would like to refund my money back Hope to hear something from you, not keep quiet like this, 1 Quote Share this post Link to post Share on other sites
Antoine F 209 Posted May 2, 2017 Hello,Here is the process to ask for a refund: go to the Addons website.1. Send a message on the contact form to "I have a question regarding a product I bought" >"My product isn't working as I would like".2. The developer of the module/theme will try to help you and if you still want to get the refund, you need to ask the developer directly.Note that if the developer doesn't answer or if there is a dispute between you and the developer, you should: Send a message to "I have a question regarding a product I bought" >"I didn't get any answer to my question". The PrestaShop team will get back to you in the next 3 working days maximum.Best, Antoine Quote Share this post Link to post Share on other sites