PayPal automatic currency conversion problem

[PsychoZzzorD]

Hi everyone,

 

I have a problem with the PayPal module (3.11.4) on Prestashop (1.6.1.5).

 

The website allows people to pay in different currencies.
The PayPal account is configure to convert orders' prices in euros before crediting it to the company's account (it's needed for accounting).

The problem is, when someone buy for example in canadian dollar via PayPal, Prestashop send the value of the order in canadian dollar to PayPal, PayPal does the conversion to euro (with no error), validate the payment, and send (IN EUROS) the total paid.

So Prestashop, when receiving the total paid, seems to change the currency of the order, but without conversion, and detects a "payment error" cause the total paid is different from the total to pay.

For example someone bought us via PayPal a pack in canadian dollar with a value of 162.08$.
PayPal convert it in euros (124.40€ which is exact), make the payment and sent back the paid value (124.40€).
When Prestashop receive the payment it compares the two sum like the two were in euros.
 

I join a picture for the example.

I hope you understand the problem, it's not easy to explain it in english, sry.

[202ecommerce]

Hi PsychoZzzorD,

 

Can you open a support ticket here : support.202-ecommerce.com

 

Thank you

 

Cyril - 202 ecommerce

[LVi]

I have a same problem. Is it solved?

[PsychoZzzorD]

Hi LVi,

The solution is to stop the currency conversion that PayPal does.
It's in the PayPal settings, but I don't remember where, it's been quite a while since I did it, sorry.

Hope it can help you