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kinderyum

Partial Refund not working? Customer paid with Paypal.

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Hi all,

 

So it's been about 6-8 weeks since my Prestashop Stores went live (after 1.5 years of development - HOT TIP: hire a reputable, certified and trusted developer/s from the start....)

 

and I am just trying to sort through a few teething issues....

 

One of them is Partial Refunds.

 

I have processed a Partial Refund correctly (I think) in Prestashop Back Office but no Refund is actually being processed by Paypal, that I can see...?

 

Maybe I am misunderstanding the capabilities of Prestashop and that I still have to actually do a manual refund in Paypal myself, but I would of thought Prestashop would be capable of this :)

 

Please see my attached screen captures (with notes) to see what I mean.... thanks for any/all help...!

post-1216186-0-11814500-1491272237_thumb.jpg

post-1216186-0-27671600-1491272250_thumb.jpg

Edited by kinderyum (see edit history)

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