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Partial Refund not working? Customer paid with Paypal.

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Hi all,


So it's been about 6-8 weeks since my Prestashop Stores went live (after 1.5 years of development - HOT TIP: hire a reputable, certified and trusted developer/s from the start....)


and I am just trying to sort through a few teething issues....


One of them is Partial Refunds.


I have processed a Partial Refund correctly (I think) in Prestashop Back Office but no Refund is actually being processed by Paypal, that I can see...?


Maybe I am misunderstanding the capabilities of Prestashop and that I still have to actually do a manual refund in Paypal myself, but I would of thought Prestashop would be capable of this :)


Please see my attached screen captures (with notes) to see what I mean.... thanks for any/all help...!



Edited by kinderyum (see edit history)

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