Jump to content
folkifoon

[SOLVDED] Mail alerts not working in 1.7

Recommended Posts

I installed mailalerts version 3.6.1 in Prestashop 1.7.0.4 but i am not recieving email when a new order comes in. 

The customer does recieve a email with orderconfirmations. Option to test send email in backoffice does also work.

What can this be?

Edited by folkifoon (see edit history)

Share this post


Link to post
Share on other sites

Solved, i had to add a directory "NL" to the folder mails. I copied the same files from the folder EN into NL.
 

If you have others languages of "en", check if you have the good repertories. By example if you have french language installed and if you don't have the repertory /modules/mailalerts/mails/fr/ you don't receive the mail alert.

I had the same problem, when you install mailalert module it doesn't install the repertory for your email language.

  • Thanks 2

Share this post


Link to post
Share on other sites
Guest tens

Solved, i had to add a directory "NL" to the folder mails. I copied the same files from the folder EN into NL.

 

If you have others languages of "en", check if you have the good repertories. By example if you have french language installed and if you don't have the repertory /modules/mailalerts/mails/fr/ you don't receive the mail alert.

I had the same problem, when you install mailalert module it doesn't install the repertory for your email language.

Thank you very much, this solved my problem as well

Share this post


Link to post
Share on other sites

Hi,

I did not understand how to run email notifications for confirmed orders (to the merchant). I can not find the mailalert module for version 1.7 of Prestashop. I tried downloading the mailalert form from https://github.com/PrestaShop/mailalerts but the module does not install on Prestashop 1.7. Thank you.

Share this post


Link to post
Share on other sites
On 6. 11. 2017 at 3:48 PM, Simone said:

Hi,

I did not understand how to run email notifications for confirmed orders (to the merchant). I can not find the mailalert module for version 1.7 of Prestashop. I tried downloading the mailalert form from https://github.com/PrestaShop/mailalerts but the module does not install on Prestashop 1.7. Thank you.

Hi,

download mailalerts module from https://github.com/PrestaShop/mailalerts/releases

open this zip file and rename folder mailalerts-3.6.1 to mailalerts.

Now you can try instal this module again. It should work :-)

Share this post


Link to post
Share on other sites

Thank you. 

I confirm : 

if you have french language installed and if you don't have the repertory /modules/mailalerts/mails/fr/ you don't receive the mail alert.

 

 

Share this post


Link to post
Share on other sites
On 22/5/2018 at 4:46 PM, pixelblank dice:

Hello

I'm on prestashop 1.7.2.2, and i tried to install the module downloaded from https://github.com/PrestaShop/mailalerts/releases

rename the archive but the module failed on installation

Have you an idea

 

 

I succesfully installed it on PS1.7.4 renaming the folder into the zip to "mailalerts".

I can now access to the module configuration, but on front office i don't see the button to be notified when product it's OOS.

Share this post


Link to post
Share on other sites

I have succesfully installed he v3.7.0 release (https://github.com/PrestaShop/mailalerts/releases)

on ps 1.7.4.3 after having

1/ unziped mailalerts-3.7.0.zip

2/ renamed the folder "mailalerts-3.7.0"  to "mailalerts".

3/ ziped this folder "mailalerts" into "mailalerts.zip"

4/ upload this mailalerts.zip into myprestashop/admin/index.php/module/manage

Hope it will help,

Best regards,

 

Sylvain

Share this post


Link to post
Share on other sites

Prestashop 1.7.5.0

Mail alert module v3.7.0

After installing module, In customer account new line is created: My alerts - without icon. When click on this line I get  500 server error.

Share this post


Link to post
Share on other sites

i have the same problem.... any solution

Share this post


Link to post
Share on other sites

i've got problems too with this module , it does not send order notice mail.

Customers receive mails but i cannot figure how to receive a new order notice mail.

i installed 3.7 version of the module, my ps version is 1.7.5.1, i've checked /modules/mailalerts/mails/ and i  have my language files

when a customer place an order i do not recive any mail notice.

sending test mail works so anybody have any suggestion for me?

Share this post


Link to post
Share on other sites
On 4/24/2019 at 11:33 AM, tosal said:

i've got problems too with this module , it does not send order notice mail.

Customers receive mails but i cannot figure how to receive a new order notice mail.

i installed 3.7 version of the module, my ps version is 1.7.5.1, i've checked /modules/mailalerts/mails/ and i  have my language files

when a customer place an order i do not recive any mail notice.

sending test mail works so anybody have any suggestion for me?

I have the exact same configuration and I have the same problem :(

Share this post


Link to post
Share on other sites
Posted (edited)
2 hours ago, justoneweek said:

I have the exact same configuration and I have the same problem :(

in my case it is a hosting problem caused by some restrictictions, i'm going to move it in another hosting in which i'm sure it works

Edited by tosal
correct sintax (see edit history)
  • Like 1

Share this post


Link to post
Share on other sites
Posted (edited)

For me look like a template problem, like can't find into the module folder

"errore - Il seguente modello email non esiste: new_order"

do you have any tips?

Many thanks!

xx.jpg

Edited by justoneweek (see edit history)

Share this post


Link to post
Share on other sites

So i think just upload that file from a default prestashop will solve your bug oterwhise you can past and copy english file and manually translate it 

Share this post


Link to post
Share on other sites

I did, but do not works.

Into the logs the message problem now is:

Frontcontroller::init - Cart cannot be loaded or an order has already been placed using this cart

Any tips for this?

Many thasnk!

Share this post


Link to post
Share on other sites
Posted (edited)
On 4/24/2019 at 11:33 AM, tosal said:

i've got problems too with this module , it does not send order notice mail.

Customers receive mails but i cannot figure how to receive a new order notice mail.

i installed 3.7 version of the module, my ps version is 1.7.5.1, i've checked /modules/mailalerts/mails/ and i  have my language files

when a customer place an order i do not recive any mail notice.

sending test mail works so anybody have any suggestion for me?

The module "mailalerts" v3.7 is not compatible / does not work properly on Prestashop 1.7.5. There is a new module called "ps_emailalerts" that works fine on 1.7.5. 

I am attaching it here so you can just download and install it manually (and delete old version). If it still doesn't work do let us know.

ps_emailalerts.zip

Edited by w3bsolutions (see edit history)

Share this post


Link to post
Share on other sites
Posted (edited)

I have done all the steps described in the post, I have language files, both in ps-emailallerts and the "mails" directory. I am using a version of a plug-in compatible with my PS 1.7.5.1 ps-emailallerts. Messages come with empty values for "{shop_name}" Hi {firstname} {lastname}, "

Maybe any ideas?

Maybe it's a hosting problem because I do not have any ideas anymore? How to check?

 

Edited by erprzezo (see edit history)

Share this post


Link to post
Share on other sites

Hi,

I installed version 3.7 and I am getting an error 500 when opening My Alert page under My Side. Anyone have a solution for this error. 

The error ref. to > throw new PrestaShopException('No template found for ' . $template);

Share this post


Link to post
Share on other sites
On 23/3/2017 at 11:22 AM, folkifoon dice:

Solved, i had to add a directory "NL" to the folder mails. I copied the same files from the folder EN into NL.
 

If you have others languages of "en", check if you have the good repertories. By example if you have french language installed and if you don't have the repertory /modules/mailalerts/mails/fr/ you don't receive the mail alert.

I had the same problem, when you install mailalert module it doesn't install the repertory for your email language.

Hi,

I confirm that it also works with PrestaShop version 1.7.6.0

Thanks!

Share this post


Link to post
Share on other sites
On 5/27/2019 at 2:05 AM, w3bsolutions said:

The module "mailalerts" v3.7 is not compatible / does not work properly on Prestashop 1.7.5. There is a new module called "ps_emailalerts" that works fine on 1.7.5. 

I am attaching it here so you can just download and install it manually (and delete old version). If it still doesn't work do let us know.

ps_emailalerts.zip

Hello,

Thank U very much; It's a shame that it's not available through presta add ons

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

Cookies ensure the smooth running of our services. Using these, you accept the use of cookies. Learn More