alberto79 Posted March 15, 2017 Share Posted March 15, 2017 Ciao a tutti! Tempo fa avevo installato smartsupp e funzionava egregiamente. Poi l'ho rimosso e oggi volevo re-installarlo. Dopo aver fatto l'installazione, clicco su configura e poi su "Connetti un account esistente". Inserisco i miei dati ancora validi (testati sul sito smartsupp) ma la pagina si ricarica e ricompare sempre la stessa schermata dove c'è il pulsante "Connetti un account esistente" oppure "Crea un account gratuito". Che succede?? Alberto P.S. provato anche su un altro sito cui ho la gestione e da lo stesso problema Prestashop 1.6.1.6 tema standard Link to comment Share on other sites More sharing options...
Sito Lab Posted March 15, 2017 Share Posted March 15, 2017 quello che posso dirti di provare sono le classiche info 1 cancellare la cache 2 se questo non funziona resettare il modulo e ripulire il tutto di nuovo Link to comment Share on other sites More sharing options...
alberto79 Posted March 15, 2017 Author Share Posted March 15, 2017 Provato...niente da fare... Link to comment Share on other sites More sharing options...
maubertoit Posted March 21, 2017 Share Posted March 21, 2017 Alberto sei riuscito a risolvere? io ho provato adesso ed ho lo stesso tuo problema Link to comment Share on other sites More sharing options...
alberto79 Posted March 21, 2017 Author Share Posted March 21, 2017 Si ho contattato il supporto e mi hanno dato una soluzione. Ti incollo l'e-mail: Hi Alberto, We know about the problem and we work on the fix. We apologise for any inconvenience. Do you have Smartsupp plugin install on PS already? If yes ... * Go to Modules and Services * Uninstall plugin * Delete plugin * Download ZIP file https://github.com/smartsupp/smartsupp-plugin-prestashop-1.5-1.4.7-v1.0.6/blob/master/dist/smartsupp-prestashop-1.5+1.4.7-v1.0.6.zip?raw=true * Now select "Add a new module" * Choose a file * Select ZIP * Upload this module * You will see "The module was successfully downloaded." * Now install the plugin * You will see version v1.0.6., that is ok * DO NOT UPDATE * Click on plugin > Configure * Insert Smartsupp key * Save Now is Smartsupp installed on your site. SCREENSHOTS 1.] https://www.screencast.com/t/JZZtAeDH 2.] https://www.screencast.com/t/rZEFRlrR 3.] https://www.screencast.com/t/kKy0xlza I hope this tutorial will help you. If you have further questions, let us know! Have a nice day, Best regards, Sofie Pokorna Customer happiness hero www.smartsupp.com Link to comment Share on other sites More sharing options...
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