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Module falsely advertised, can't get reply from developers

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I bought the extra product tab pro module 2 days ago. On the website it stated that it is compatible with version 1.6.

After I downloaded it the module I received was completely different that what is advertised on the website. I received a module called "tv extra product tabs" It looks nothing like what I ordered and when installing it states that this module is not supported by prestashop?

 

I tried to contact support twice, but they just do not reply. I want to get a refund, but not sure how if I can't get in contact with them.

 

Does anyone have any advice?

 

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I bought the extra product tab pro module 2 days ago. On the website it stated that it is compatible with version 1.6.

After I downloaded it the module I received was completely different that what is advertised on the website. I received a module called "tv extra product tabs" It looks nothing like what I ordered and when installing it states that this module is not supported by prestashop?

 

I tried to contact support twice, but they just do not reply. I want to get a refund, but not sure how if I can't get in contact with them.

 

Does anyone have any advice?

 

 

 

Which module is it?

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You have to wait some more day. Then contact PS at https://addons.prestashop.com/en/contact-us -> I have a question regarding a product I bought -> I didn't get any answer to my question.

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