MY prestashop cloud disappeared before migration "During this time, there will be no disruption to y

[iveldie 1]

My prestashop cloud http://degustamenorca.com has disappeared today. Prestashop says"During this time, there will be no disruption to your store (even after February 1st)"

 

My shop is offline now. I opened a ticket 21 days ago and i have no answer. What can i do now? I ve benn working a lot of months in my shop

Edited February 1, 2017 by iveldie (see edit history)

[Antoine F 209]

Hello iveldie,

 

Note that we are receiving an enormous demand for migration now (more than we can solve). We do our utmost to process them more quickly. For the moment, we operate in order of arrival.

For more information, please contact us at prestashopcloud@prestashop.com or by phone: +33 (0)1 40 18 30 04.

We sincerely apologize for the inconvenience.

 

Best,

Antoine

[orzowaypa 0]

Hello iveldie,

 

Note that we are receiving an enormous demand for migration now (more than we can solve). We do our utmost to process them more quickly. For the moment, we operate in order of arrival.

 

For more information, please contact us at prestashopcloud@prestashop.com or by phone: +33 (0)1 40 18 30 04.

 

We sincerely apologize for the inconvenience.

 

Best,

Antoine

 

It was not a good idea to work all migration of the world on the same day ....

 

 

in my case it also expired SSL certificate on 03/02/17 and i cannot renew

[Antoine F 209]

It was not a good idea to work all migration of the world on the same day ....

We have all the team support team who's working on it for few months. We're currently doing our best to do these migrations.

 

As I said above, I suggest you contact them directly about the SSL issue.

 

For more information, please contact us at prestashopcloud@prestashop.com or by phone: +33 (0)1 40 18 30 04.

Thank you for your patience,

Antoine

[orzowaypa 0]

We have all the team support team who's working on it for few months. We're currently doing our best to do these migrations.

 

As I said above, I suggest you contact them directly about the SSL issue.

 

Thank you for your patience,

Antoine

IV CONTACT the team support, BUT SAID ME THAT THE SSL ITS NO RENEW!

and its no good!!

[iveldie 1]

I migrated myself because my SSL has caducate too. NOw i can keep selling meanwhile prestashop is doing a new migration. THe shop I migrated it s ok, the only proble is the size of the product images so I expect the migration resolves this problem