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benzachar

Customization text fields not displayed after update to 1.6.1.11

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Hi,

 

I updated my website this morning (from 1.6.1.6 to 1.6.1.11). I thought it went smoothly, but I realized the text fields for customization don't appear on the frontend product pages anymore.

 

I tried to:

  • Remove/add and modify the fields - didn't work
  • Add file fields - I could see them on the frontend
  • Inspect the html page - didn't see anything wrong
  • Inspect the product.tpl file - didn't see anything wrong
  • Search the forum for a solution - didn't find one

Can you please help? I'm selling customizable products, but users can't customize them anymore...

 

A product page: https://sartoriasapone.com/home/42-thin-lychee-band.html

 

Thanks in advance.

Edited by benzachar (see edit history)

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Very bad issue it seems, you can only see the new ones? Some data might have got corrupted in the ps_customized_data table, can you check if you have anything wrong there?

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Thank you for your help NemoPS.

 

To check the ps_customized_data table, should I use Modules and Services >> Prestashop Cleaner? Or is there a manual check to do?

 

Edit: I checked if I could see the fields on a new product, but same problem. Text fields are not displayed...

Edited by benzachar (see edit history)

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So you could see them in the database?
I would avoid the cleaner as it's likely to mess things up even more
Are you using any override?

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I'm a noob and I don't know how to check the ps_customized_data table.

 

I went to SQL Manager (I guess it's where it should be).

 

And made this query (another guess from PS documentation):

SELECT id_customization, type, index, value
FROM ps_customized_data

But no results.

 

Can you let me know how to check the database? Thanks

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Is ps_ your tables' prefix? Login to your cpanel, then phpmyadmin, you canfind the table there

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Should I restore via Softalicious?

 

It's been almost a month I'm stuck now. It's a project I started so not much traffic yet, but I need to fix this.

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It would be better to have a clean db dump, never tried restoring with that

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Ok, what's the risk to restore? Because I'm in the dark now.

 

Are we talking about a fresh install of PS? Or re-import all products?

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Well the risk is breaking the shop for good, I would keep a manual backup just in case you need to restore it. As for other options, you don't really have any, if you don't have a database dumb of when it was working

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