Can't save Order at line 345 in file classes/PaymentModule.php

[wohldorff]

Sometimes after customers have been directed to Paypal for payment and are being returned the shop the purchasing process is interrupted an no purchasing confirmation is generated (only the message sent py Paypal indicates that a customer tried to purchase).

 

The log files says: *ERROR* 2017/01/11 - 11:20:22: Can't save Order at line 345 in file classes/PaymentModule.php

My PS version is 1.6.1.5

 

Has anybody solved this nasty problem?

[shokinro]

It could be various causes. but most cases is related to shipping related or payment related error I think.

 

below the code where the error is raised. If you have enabled DEV mode, there might be more error message that can give you hints.

 

                    $result = $order->add();


                    if (!$result) {
                        PrestaShopLogger::addLog('PaymentModule::validateOrder - Order cannot be created', 3, null, 'Cart', (int)$id_cart, true);
                        throw new PrestaShopException('Can\'t save Order');

Forgot to mention, you can enable DEV mode by setting _PS_MODE_DEV_ to true in file /config/defines.inc.php

[shokinro]

forgot to mention, you can enable DEV mode by setting _PS_MODE_DEV_ to true in file /config/defines.inc.php

[wohldorff]

Thanks for the analysis! Payment via Paypal works flawlessly and does not generate errors, however sometimes upon returning to the shop apparently something goes wrong - but not always.. A nasty situation that requires a manual order setup every time it happens.

I have set  _PS_MODE_DEV_ to true so let's see what happens.

[shokinro]

The error message will only shows to the customer (user) who see the page, unless you have enabled error logging that you can cache from log.

[wohldorff]

How do I enable extended error logging?

[shokinro]

Error report level configuration should be in same file.

[wohldorff]

Do I have to change something here (in /config/defines.inc.php)?

 

define('_PS_DISPLAY_COMPATIBILITY_WARNING_', false);

if (_PS_MODE_DEV_ === true) {

    @ini_set('display_errors', 'on');

    @error_reporting(E_ALL | E_STRICT);

    define('_PS_DEBUG_SQL_', true);

} else {

    @ini_set('display_errors', 'off');

    define('_PS_DEBUG_SQL_', false);

}

 

define('_PS_DEBUG_PROFILING_', false);

define('_PS_MODE_DEMO_', false);

[shokinro]

Sorry for confusing. The error log level can be changed at back office - Advanced Parameters - Logs tab

[wohldorff]

Thanks! Done.