PrestaLuc 1 Posted December 5, 2016 Hello Hope someone can help. My shop has been deleted without any notice by mail or anything else. How can we get it back ? Or at least download a copy and move away from the PSCloud to go to my server. Thanks for any help, very annoying just before the Xmas sales... I had the https://pfr487162167.pswebshop.com/ Luc 1 Quote Share this post Link to post Share on other sites
0 selectshop.at 1,359 Posted December 6, 2016 https://www.prestashop.com/forums/topic/503000-my-prestashop-cloud-website-disappeared/ Furthermore be aware that Prestashop is closing Prestashop Cloud in near future: https://www.prestashop.com/forums/topic/570740-prestashop-cloud-getting-deprecated-shut-down/ and https://www.prestashop.com/forums/topic/572479-backup-cloud/ 1 Quote Share this post Link to post Share on other sites
0 PrestaLuc 1 Posted December 6, 2016 thanks for the reply. I don't have ticket anymore to ask for support I need to pay 179€ for asking my website back with no guarantee. Any idea how I can get 1 ticket for just asking my shop back online? thanks! Quote Share this post Link to post Share on other sites
0 SandraI 2 Posted December 18, 2016 Same happened to me without any previuos notice, awful. Here is my post https://www.prestashop.com/forums/topic/571134-403-forbidden-error-message/?view=getnewpost To get your store back you will have to write to prestashopcloud@prestashop.com and ask for their migration options. They might take up to 3 business days to reply to the email. 2 Quote Share this post Link to post Share on other sites
Hello
Hope someone can help.
My shop has been deleted without any notice by mail or anything else.
How can we get it back ? Or at least download a copy and move away from the PSCloud to go to my server.
Thanks for any help, very annoying just before the Xmas sales...
I had the https://pfr487162167.pswebshop.com/
Luc
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